09:17 19 Mar 20
I entered a request on the Aged Care Decision website, looking for permanent placement for my parents about three weeks ago, within hours I was contacted by Natalia taking notes of what I was looking for. I was contacted by Bupa Nursing Homes the next day arranging viewing. I thought it would take time to find suitable placement, my parents settled into their new “homes” yesterday. Totally impressed with Natalia’s and Aged Care Decisions service.
03:47 27 Feb 20
I cannot recommend Natalia of Aged Care Decisions highly enough! The personal attention to needs and turnaround time to find suitable care facilities near by is perfect for the delicate and often immediate need to relocate an aged family member. In our situation it was for our mother and Natalia’s help has been invaluable! Twice now as mum had to be relocated. Thank you 🙏
00:19 21 Feb 20
Natalia was an amazing help to me when it came time to place mum into care. As it was a sudden, necessary decision, dad and myself had absolutely no idea of where to start or any of the processes. Natalia helped us every step of the way, following up with all of our shortlisted facilities and explaining the entire process to us. I feel that these people genuinely care and understand how hard this process is for families, and 100% recommend their services ⭐️⭐️⭐️⭐️⭐️
23:28 01 Feb 20
Really appreciated their assistance with a very emotional issue. The aged care sector is not very user friendly and they made our decision much easier. Many thanks 🙂
06:56 14 Dec 19
I have been dealing with Natalia for the last year regarding my mother and nursing homes. Natalia has been nothing but exceptional in her position. Natalia has a beautiful empathy and is very sympathetic to my mothers needs. All her advice, knowledge and attention to detail has been so beautiful and kind. More employers need Natalia’s, she is outstanding in her field. I look forward to many more conversations and follow up with her. I can’t speak highly enough of Aged Care Decisions.nothing is ever too much trouble, if something is not known they will find out and call you back. If you leave a message they will call you within minutes. I believe the staff here go above and beyond their duty.i would be happy to speak and advocate for Aged Care Decisions at any time.i consider myself and my mother very fortunate to have found Aged Care Decisions. Kind regards Faye Gladstone
09:12 13 Dec 19
My father was in Qld and I was in Melbourne if it had not been for the support I received from Natalia I would have been utterly lost. The service was fantastic and made easy for me to find a home for my father. I am very happy and would tell anyone this is the service to use.
02:29 04 Dec 19
We were desperate to find an aged Care facility to place our mum in full time care due to her severe dementia and poor mobility, for nearly a year we could not, complicated by her circumstance and legal engagement. But with such advise and support I was able to move her to Hardi aged care facility a month ago. That was a blessing and Great help for our mum and our family. especially her carer my sister, that contiplated suicide, due to the difficulties she was facing. We appreciated that help very much.
22:10 01 Dec 19
Really helpful, these people really do care and have gone above and beyond for us.
07:13 01 Dec 19
I'm confident to recommend the services of Aged Care Decisions.They went above & beyond to help me find accommodation for my mum in law, following up regularly and arranging a variety of locations.I'm more than happy with the results.
22:57 29 Nov 19
From the moment I left my enquiry online I was contacted promptly and dealt with professionally. The help I received about the nursing homes that were available for my father and the advice on what they had to offer made the experience of finding the right nursing home much easier. They made all the appointments for me and liaised with the nursing homes making it stress free for me.
09:50 24 Nov 19
I was in a black hole and my life was in ruins and it felt that no one was listening to me until I received a phone call from Aged Care decisions and things started happening. Without the support I received from Billy and Chris from Aged care Decisions I would have never been able to place my father so quickly in a nursing home and I would have never been able to get through this on my own as I was a complete mental wreck. What a genuinely compassionate person Billy is and your support has been nothing but exceptional and I just cannot thank you enough, however, I wish the whole process of dealing with the nursing homes and Centerlink would be less stressful as during times like these the strain of placing a loved one in a nursing home during their end of life would have been much better if we could spend more quality time with them rather than stressing about the whole process of placement and the finances and all the running around to make things happen. thank you again for your amazing support aged care decisions. Could have never done this without you.
05:09 16 Nov 19
Professional approach with caring people.
06:22 12 Nov 19
Natalia was very helpful, caring and communicated well. Good source of information in what to do, and showed genuine interest in her role. Resulted in appropriate respite care. Thank you
22:11 10 Nov 19
This was a brilliant process that quickly showed the relevant care available and within 48 hours it was all sorted. Can only recommend highly with compassionate people assisting during a tough time. Thank you from the bottom of my heart.
05:22 31 Oct 19
Thank you Lee-etta for all the work you have done for us when it is unexpected news that you have to find a nursing home ASAP and you’re thrown into the deep end you need somebody who understands. Glen and Tracey Pugh and Pugh families.
06:23 24 Oct 19
When we began inquiring, we really didn't know where to start & fortunately we stumbled across Aged Care Decisions. From the very start of inquiring, we couldn't have been given more advice, assistance & information with constant contact. The outcome has been extremely positive with Martin's mother & us being very happy with the facility & friendliness & professionalism of the staff.Everyone's involvement is very much appreciated. Martin & Rhonda Pettigrew.
05:08 24 Oct 19
Everyone I spoke to, gave me help in understanding what was available in the care nursing homes. Plus what I needed to do. Very soon I was contacted by a number of homes to review, thanks to a great team on the other end of the line.
Si and Nel Argue
11:01 23 Oct 19
Amazing team, very helpful and knowledgeable. They also accepted suggestions where there were deviations from the normal process.Their tip sheets and fact sheets were an absolute Godsend.I cannot recommend them highly enough!
02:37 23 Oct 19
I was very pleased with the service I received at Age Care Decisions it saved me alot of time running from age care to age care and we chose an agecare home from the list and it is beautiful .Allity age care Lilydale 3796.
07:37 17 Oct 19
Fabulous service, helpful and caring in a difficult time. Staff understood what was available and were helpful with all questions and provided insightful answers which enabled me to make good decisions for my mother's future
09:54 14 Oct 19
Very very helpful and pleasant customer service, they went above and beyond to try and help me with my situation. They took the time to explain everything to me in detail. Overall a very pleasant experience. Thank you very much for everything.
03:09 10 Oct 19
Ashley and Lee-Eta were very helpful with their extensive knowledge of Aged Care facilities and circumnavigating this mindfield.Thankyou both for explaining the process .Michelle Victoria
03:01 10 Oct 19
The staff at Aged Care were extremely helpful and caring when this period of time came into my mothers life. they followed up calls to see how mum was settling in. Thank you!
00:25 10 Oct 19
I am so happy we went with Aged Care Decisions, to help with finding a nursing home for my husbands Dad. With Lee-Etta’s help the process was smooth and uncomplicated! We were able to get a bed in a home very close to us.Lee-Etta kept in touch through the whole process, she was a great support.I highly recommend Aged Care Decisions to any one thinking about using them to find a nursing home for their loved ones. Thank you Aged Care Decisions
06:41 27 Sep 19
Wonderful helpful, personalised help when it was desperately needed. By providing the potential resident's details to various aged care facilities they allow you to be automatically linked to suitable places who then contact you. This free service fulfils a need in this expanding arena of aged care. This negates the need to tell the same story over and over at each place which is a big help when you are the one looking for accommodation..
00:42 26 Sep 19
We would highly recommend this team. They made our first experience of my husbands first respite so much easier. The place we chose was simply the very best option for him. Thank you.
08:50 23 Sep 19
The best thing I ever did was to contact with Age Care Decisions. They made the process of finding a residential aged care facility for my Dad so easy. It is a real mine field trying to navigate the government system but I could rely on Aged Care Decisions if I had any questions or problems. I cannot praise the help of Lee-Etta Jackson enough, she was amazing through the whole process, even now when her job is done she still contacts me on a regular basis to see how things are progressing with my dad, and she always asks if I’m OK. It means the world to me because of all the departments I have dealt with she is the only one who takes the time out of her day to do this. She is such a kind and caring person and a real asset to Aged Care Decisions. I would recommend touching base with them before you continue down the path of Residential Aged Care, they make it a much easier and less stressful process. Carol Sutherland
03:11 21 Sep 19
Aged care Decisions was very helpful in finding possible aged care facilities for my Mum.
22:25 18 Sep 19
All the five stars reviewers are spot on with the Aged Care Decisions Service, i really appreciate the help from the team to find an excellent age care facility for my father near my home, Special thanks to Natalia, she was the one guided me the process from day one, she called me nearly every day to check how things are going, all the Aged care providers on the list she provided called me to tour their facility, I’m really happy with the service Aged Care Decisions provided , highly recommended.
02:34 16 Sep 19
Aged Care Decisions have been such a big help in getting my father in to aged care. They helped every step of the way with guidance and follow up of facilities and information important to the whole process. It definitely took away the stress of the situation and made the experience a more pleasant one for both myself and my Dad. Thank you for your help!
09:47 14 Sep 19
Fantastic service by Natalia. Kept in touch with me everyday. Would recommend this service provider to anyone. Found a beautiful place for my father to stay at with her help following up on everything. Annette Ramadan.
00:30 13 Sep 19
Excellent Very informative and helpful
11:09 10 Sep 19
Age Care Decisions although did not help me with a placement. The information they provided was priceless.
05:42 07 Sep 19
No time of day for this place Wurst nursing home you can fined
06:21 01 Sep 19
Aged Care Decisions was tremendously helpful to me when I needed to find a respite situation in early April 2019 for my husband (I was his carer then). They provided me with a list of Aged Care establishments that were reasonably close to our suburb and that had potential respite places. I had not been able to access that amount of information myself. I followed up several of those establishments and, while they would not allow me to make a definite booking for early May, they invited us to visit and they encouraged us to contact to make a secure booking a week before I was due to be away. This seemed to be the general practice among AC establishments and it is really difficult when one has paid for one's travel and involved other people in travel arrangements, not knowing whether one can be sure of a placement. It certainly isn't the fault of Aged Care Decisions. The personnel there were extremely helpful and supportive and their information was excellent.
Valerie Anne Walker
05:53 01 Sep 19
I was very happy with Aged Care Decisions. One of the facilities they suggested didn't have a secure ward, (Helensvale) but they gave our details to another of their other facilities (Hope Island). The Hope Island manager called us and this is where we have moved Mum. We couldn't be happier and Mum seems to have settled in really well.Unfortunately the secure ward (Deco) is in lockdown for a few days due to two residents having the 'flu. We were not contacted as there was an agency nurse on duty that night. However next afternoon the staff member on duty rectified the problem and hopefully it won't be repeated.Otherwise we are very happy with Arcare Hope Island.
04:30 01 Sep 19
Just wanted to publicly thank the staff at Aged Care Decisions for their thoughtfulness and professionalism when we placed my mother into care. Rang late afternoon for a list of nursing homes with vacancies in Melbournes East, had the list within the hour. Next morning received a call from one of the homes on the list. Mum was placed that day. Received numerous follow up calls regarding the placement and mums wellbeing. A difficult chapter in any persons life made easier through efficiency, courteous attention and being able to talk to people who understand and genuinely want to help. Keep up the great work it is truly needed and appreciated
02:55 16 Aug 19
I would recommend Aged Care Decisions to anyone taking the journey of looking for an age care facility for their loved one. I was unused to this area and didn't really know where to start so having Natalia send me places that she thought would suit my father's need was such a help! Her support until we found somewhere that suited us and Dad was invaluable. We now have Dad settled in his new home and he is happy and if he is, so am I
02:18 12 Aug 19
Not knowing where to start when having to find a care facility for my father in law, after speaking with Natalia at Aged Care Decisions, she made me feel at ease and certainly helped in understanding the process and guiding us in the right direction. Definitely recommend using Aged Care Decisions if you have never had to place a loved one in a care facility.
05:18 07 Aug 19
Very informative. Happy with this service.
07:20 31 Jul 19
Aged Care is a minefield, its complicated and difficult to navigate. ACD cut through the red tape and provide a personalised service aimed at your specific needs. I can highly recommend ACD services and their, caring, sincere, staff who aim to help you in every way.
11:03 29 Jul 19
I have been looking for a nursing home suitable for my father for almost 3 months with poor results. After contacting Natalia at Aged Care Decisions I was contacted and within 2 days found a home that was close, well maintained and suitable. I would like to thank her for all her help with this unfortunate decision my family had to make.
05:01 24 Jul 19
Awesome service, Lee-Etta was fantastic. I highly recommend Aged Care Decisions.
05:35 27 Jun 19
I was totally gobsmacked re: aged care until I came across Aged Care Decisions. The support and information I received from Lee-Etta was absolutely phenomenal. I have no idea what I would have done without the input received. Thank you.
Cassandra Ashton Thomas
02:54 12 Jun 19
Bianca and the team were a fantastic help and comfort at an extremely difficult time for both my elderly parents. They understand what's happening and treated the situation with integrity and respect. I couldn't recommend them more highly, a fantastic free service.
13:39 09 Jun 19
Every person I have spoken to from Aged Care Decisions has been just so wonderful with helping me find a placement for Mum. They are always willing to listen, eager to help and guide in the right direction. I will always be grateful for their patience and understanding. Thankyou girls, for everything, always.
01:37 06 Jun 19
A big thank you to Aged Care Decisions, I dealt with Natalia, who was very caring, loving and understanding, and definitely knew what we all go through when we need help with aged relatives who need to go into aged care accommodation. She gave helpful advice, and was very compassionate.
05:54 23 May 19
To date, the people at Aged Care Decision have been extremely helpful in what is a very stressful time. I have no hesitation in recommending the work they do! Lee-Etta was fantastic and I felt a vibe from her that she was invested in helping me to resolve my issue. Great people, great service.
01:48 21 May 19
Dear Aged Care Decision. Thank you for help.One of the day few month ago I have felt supported by Aged Care Decisions with regular friendly phone calls, e-mails by my support officer Biljana Zlatovic. She always offered me free advises in very difficult situation with my Mum. At this stage my Mum, 93 years old in Aged Care.Thank you Aged Care Decisions. Highly recommend the service and very friendly staff. Thank you Biljana Zlatovic for her good, reliable serviceRegards, Olga
09:20 17 May 19
We recently found ourselves in a very difficult and stressful situation whith our 92yr old father. Dad has dementia and until January had been living independently with the help of carers home visits. He then got a virus and spent 2wks in hospital. We were advised by the doctors that dad needed to go into care as his physical and mental health was deteriorating rapidly. We secured a nursing home placement under respite care with the intention of transferring to permanent at the end of respite. Respite would give us time to organise his finances as nursing homes are expensive. We paid all the fees and filled out what we thought was all the paperwork. Dad was going OK then one Thursday we received a call from the home saying dads respite was finishing the next day and they would not take him permanently. By this time we had cleaned out his home and it was on the market. Dad would be homeless in 24hrs. That's when we contacted Rhonda at aged care decisions. She performed a miracle and got dad a placement at Tri Care in a non secured ward. This was a big thing for a nursing home to take a dementia patient into a non secured ward. But they pulled lots of strings and showed that compassion was very important. They would do what they could but no promises for permanency. Both Rhonda and the staff at Tri Care went over and beyond anything we could have ever asked for and gave dad a beautiful room under emergency respite. Dads dementia has made him difficult to handle at times but the staff at Tri Care have been exceptional. We are eternally grateful to Rhonda and all the staff at Tri CareAfter weeks of uncertainty we were lucky enough to be offered a permanent placement for Dad today. Rhonda has talked to me every week to see how dad was going and been in constant contact with Tri Care on our behalf. I cannot thank all of them enough for looking after my dad like he was there own Dad. Thank you Rhonda and all the staff at Tri Care .
04:14 15 May 19
From day one I have felt supported by Aged Care Decisions with regular friendly phone calls by my support officer. She always offered me advice and an ear to listen to my worries. Not only did I have one parent needing urgent best High Care for their last few months of life, but the best Low Care for the other to make her feel happy, secure and well looked after, after the loss of her life long partner. Thank you Aged Care Decisions.
04:25 12 May 19
We needed to find assistance quickly for respite for mum as well as the potential for longer term care. Aged Care Decisions were very quick to ascertain what were we needed for our mum based on her care requirements and personal likes and needs. The Montessori program offering at the home we selected from several that Aged Care Decisions provided to us to consider was perfect for our mum. Aged Care Decisions allocated us a wonderfully sensitive and caring case manager who listened, was respectful at all times and available to assist well beyond our selection of a nursing home for mum. Highly recommend the service and staff.
08:04 29 Apr 19
Having helped 3 of my relatives with the Aged care process to move into care I found it quite daunting. it seems the more funds you have the harder the process is. I cant believe the frail & infirm can possibly get through the process themselves. The forms are lengthy, overwhelming and ambiguous and the process is drawn out which is quite cruel for all concerned.
05:35 29 Apr 19
Whilst we didn't end up using them, they did consistently follow us up and seemed genuinely concerned about my Mother, her health and how we were progressing with finding her a residential care home.
01:57 16 Apr 19
Very impressed with this service. The case mgr made all contacts to the nursing homes that matched requirements I wished for my elderly parent. They Maintained regular contact & support to me through the process.. We found a nice residential Aged care home as result. Was such a stressful anxious time before we received assistance from this service....A very big thank you..
02:39 13 Apr 19
Very good service, but government approval is so slow for my husband to access home services, so disappointing
09:03 12 Apr 19
The information provided to me by this free service saved me time, stress and $$$. Aged Care Decisions support staff are fabulous in conveying valuable information over the phone. They explain everything thoroughly and effectively and listen compassionately in regards to any situation in trying to assist an aging loved one transition into aged care support & accomodation. Thank you Aged Care Decisions, you offer a very valuable free service!!
07:56 12 Apr 19
After navigating various departments and apparent help lines whilst struggling to get help with my mother, who after seven years with us had started to have extremely erratic behaviour over the last eight months, I emailed Aged Care Decisions for help. The lady I dealt with was Lee-Etta, she was the answer we had been looking for! Not only did she respond quickly, she listened (which was important to me as a career who was suffering career stress) she listened to my Mothers needs which are of the utmost importance. She navigated the system for us and kept me informed the whole time. We have had a fantastic outcome and experience using this service and I can’t Thank Lee-Etta enough for all she has done for us all.
07:14 12 Apr 19
Assessor was very well spoken, polite and very informative. My Mum has trouble understanding and hearing is hard for her. The Assessor that assessed my Mum last week, on the 5 April 2019 found her to have a very clear understanding voice which mum found her easy to understand. She also covered all aspects of what we needed. Highly recommended. Thank You
06:05 12 Apr 19
Excellent service provided by staff.
01:53 12 Apr 19
We have just placed my sister into full time residential care at Bentons Lodge, Mornington. The process was daunting as we had only 3 weeks to get a medical/tests done, aged care assessment, and find a good nursing home. We are from Qld. and as we were in Melbourne, we were not familiar with the system and area. However, with full co-operation from the public advocate, doctor, assessor, and the nursing home, we have been able to leave my sister in excellent care in record time. Everyone was so co-operative and helpful, it was unbelievable. Many thanks to all concerned and we praise God for the wonderful country we live in, that has these services available. Wendy & Michael Rafferty
01:23 12 Apr 19
It is never easy step placing one's loved one in an Aged Care Facility but Aged Care Decisions were kind thoughtful and so helpful with suggestions and feedback .Thank you so much what a wonderful support group to walk with you all the way
15:13 11 Apr 19
My mother needed extra help l could not give her. Aged care Decisions came to the rescue giving me the advice l needed. Within a werk l was able to get mum into a beautiful aged care facility close by. Service was excellent.
10:10 11 Apr 19
Excellent service thanks to the Team that helped my Family every step of the way helping us choose a Nursing Home for my Grandmother she is settled in and its great to see her happy and meeting new people and enjoying the company of other Residents in the home. Lee-Etta made the transition easy and explained everything to us I recommend Aged Care Decisions to anyone. Thanks Guys you do a great job.Cheers. Drew and Terrie PageNSW Newcastle
09:51 11 Apr 19
Extremely helpful in finding places near me. These guys did all the hard work. All I had to do was go and inspect each place and make a decision about which one was most suitable for us. I’ve been very happy both with aged care decisions and the facility we ended up choosing. Can’t recommend highly enough.
05:36 11 Apr 19
The service was excellent. The follow up was great. We chose one of the facilities for respite and have now purchased this facility for my Mum. She has settled very nicely. I am very grateful for this service!!!
04:42 11 Apr 19
The staff and web site gave me all the anwers that I needed
04:37 11 Apr 19
Offers an outstanding and compassionate service
04:35 11 Apr 19
We eventually got to the decision we wanted.
03:43 11 Apr 19
I was absolutely amazed at how pleasant and efficient my Phone Assistant was. She understood everything I said and needed with confidence and ease. I felt listened to and valued. Her response to give placement details was prompt and followed with the offer to send data by email. Thank youValerie
03:09 11 Apr 19
I appreciated that, even though I did not get to talk to someone, as I was busy at the time, I was sent information that I could pass on to others. I felt that I was valued and that the people in the organization really care and provide the information you need as the whole system is so complicated
21:41 10 Apr 19
Made it so easy to find a home for my parents
09:14 10 Apr 19
After contacting A C Decisions, I was immediately relieved of the stress if searching for an aged care facility. Within a week we found a suitable home for mum. Special thanks to Lee-Anne.
06:23 10 Apr 19
very supportive and patient
07:59 09 Apr 19
My experience with a representative was excellent. Very supportive, informative and caring.