Aged Care Reviews Pty Ltd - 2019 All Rights Reserved. 

About Us

Aged Care Decisions is a division of Aged Care Reviews Pty Ltd - the operator of Australia's first and largest consumer review website on aged care facilities - AgedCareReviews.com.au.

AgedCareReviews.com.au launched in 2014 with the mission of facilitating informed decisions in the continuum of care. 

Independently run & operated, AgedCareReviews.com.au now features thousands of reviews submitted by residents and their families.

Aged Care Decisions started as a response to the needs of our users, who wanted additional assistance and support in navigating the aged care journey. 

We act on behalf of families placing into aged care to help them find the best options according to their budget and care preferences - saving a lot of time and running around.

Aged Care Reviews and Aged Care Decisions are completely independent of aged care operators - we are not owned or operated by any provider.


How We Get Paid

First off - Aged Care Decisions is 100% free of charge to families. No if's, no but's, and no hidden charges.

Our fees are paid by aged care providers, who pay us a set industry standard placement service fee if you choose to place with a facility introduced by Aged Care Decisions.

The fee paid by aged care providers is exactly the same for every facility in Australia - meaning we have no financial motivation in one facility over another. That fee is exactly the same regardless of your financial status, RAD or care level.

Importantly - you are always in control. You can choose to fully use our service and then select a facility not introduced by our team.

Even if you ultimately select an aged care facility not introduced by Aged Care Decisions, our service will still remain 100% free of charge.

Our only desire is that you and your family select an aged care facility that meets your needs. Only you can decide whether a particular facility is right for you or a loved one.

Our role is to cut down the time and stress involved, by matching you to facilities that have vacancies and meet your care needs, budget, location and other preferences.


Our Fee cannot be 'passed on' to you

We understand that families may be concerned about whether the fee that Aged Care Decisions charges to an aged care provider can be 'passed on' to them.

The short answer is - no. Under Australian law an aged care provider cannot 'pass on' the placement fee charged by Aged Care Decisions, or otherwise increase their fees to compensate for paying for the Aged Care Decisions placement services.

The Aged Care Act 1997 clearly defines what types of fees an aged care provider can charge. Aged care providers are not permitted, by law, to charge additional fees beyond that permitted by the Aged Care Act.


Our Partner Providers

Aged Care Decisions works with a large range of aged care providers representing nearly 1000 aged care facilities across Australia.

Those providers span the full range of types of aged care providers - including for profit, not for profit, large national brands, and providers who only operate one or two facilities.

We work in partnership with providers to ensure vacancy information is constantly updated, and ensure that our Case Managers can provide the right level of information to admission managers to allow providers to quickly consider your aged care needs.

Our goal is to help aged care providers quickly establish whether you or your loved one's care level and care needs are suitable for a particular facility - unlocking a faster placement & admissions process.


Privacy & Placement Information

In order to facilitate a faster and stress free aged care placement process, upon commencing to use our service your designated Case Manager will gather some personal, clinical and financial information about the person entering care.

We gather this information so we can pass it onto appropriately matched aged care providers, who in turn will consider this information prior to advising whether they can cater to the care needs of the person entering care.

Without the ability to do this you and your family would be required to provide the exact same information multiple times, often in different formats. The Aged Care Decisions case management process is deliberately designed to be easy to use, and save weeks of running around.

Beyond using this information to facilitate a speedy aged care placement, your personal information is kept private & confidential. Personal information is securely held on our Australian based servers, and is not used for any marketing or sales purposes.


Learn More

How Our Service Works

Care Decisions Logo

100% Free of Charge to You

Vacancies Updated Daily

Independent Placement Service

Designated Case Manager

1.  Tell Us Your Preferences

Use our innovative four minute application process to tell us your family's care preferences

2. Government Forms & Fees

We help you to quickly complete all government requirements, and get up to speed on how fees work

3. Care Matches With Live Vacancies

When your family is ready we provide tailored care matches - based on your preferences & budget

How Aged Care Decisions Works

“The responsiveness and information provided was very much appreciated. We were able to more clearly understand the complexities of funding and look for those indicators of the most suitable facilities on our short-list. We strongly recommend Care Decisions to anybody seeking to unravel the issue quickly and efficiently.”

John Kumm 
Melbourne, VIC

“The support and advice we received was invaluable, extremely helpful, and always made us feel that we had somebody to get information and advice from.”

Russell Foote
Melbourne, VIC

“Thank you so much for your service, you have no idea what a burden it lifted from our family to know that our beloved father will be in a much better place. May God bless you for your service and kind heart.”

Marilena Fackerell
Mossman, NSW

“If anyone is looking for an aged care facility for your loved ones, look no further than Care Decisions. These people were so diligent about getting the best for my parents. Nothing I threw at them seemed to be a problem for them, great work and thank you so much.”

Steven Prowse
Brisbane, QLD

What Families Say About Our Service

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