How Aged Care Facilities can utilise reviews

 

We are in a rapidly changing time in Aged Care; with a Royal Commission into Aged Care shining the spotlight on the industry and a federal election around the corner we know that in Aged Care one thing is certain – that things never stay the same. As a facility it is imperative that you take time to share the good that is happening within your sphere, and we know that there are plenty of great things going on!

One tool that you can use to build trust in the community and differentiate yourself is by social proof – the views and experiences of actual residents and their families who are or have interacted with your facility.

The incredible thing that we have noticed in the past 5 years of being the leading reviews platform for the industry, is that reviews allow the usually silent majority to have a say – and on average the star rating of reviews submitted to AgedCareDecisions.com.au is 4.5 out of 5 stars.

87% of families placing a loved one into aged care want to consult reviews before making a placement shortlist, and 66% of those families believe consumer reviews to be “Very” or “Extremely” Important in their decision making.

For more information on the power of reviews for Aged Care Providers head here.

With increasing competition for new clients & residents, providers are now facing two big challenges: gaining consumers’ trust and converting leads into residents. At AgedCareReviews.com.au, we help overcome a trust deficit from naturally skeptical families, who have more choice than ever before.

Tens of thousands of families a month use Aged Care Reviews to research, shortlist and compare providers on a range of rating and review criteria. If you want access to your profile on AgedCareReviews.com.au you need to register for a Premium listing. The great news is that Premium Listings are now free for providers. To register for a Premium Listing head here or for more information head here.

Got questions? We are happy to help. Get in touch on 1300 775 870 or via email at mail@agedcarereviews.com.au