home care providers

Home Care Referral Program

Aged Care Decisions partners with both private and not-for-profit home care providers.

We complete a comprehensive care assessment of each potential client and carefully match it against our database of home care providers. We only refer potential clients that specifically suit your needs.

Providers pay no joining fee, no registration fee, no ongoing fees, and there is no obligation to accept any potential client referrals. A set industry-standard Placement Introduction Fee is only payable when a new client referral results in a signed Home Care Package Service Agreement. No agreement = no fee.

aged care providers

Become a Home Care Referral Partner

Our Provider Success team are ready to welcome you onboard.
Click an option below to register, book a demo or request a call.

Alternatively, you can contact a member of our team via email or
Call us weekdays between 9am-5pm on 1300 150 724.

need more information?

Frequently Asked Questions

What is the Client Introduction fee?

Providers pay no joining fee, no registration fee, and no ongoing fees. The only fee payable is the Placement Introduction Fee, which is only paid upon a signed service agreement with a new client. No admission = no fee.

The Client Introduction Fee applies according to the package level, as follows:

  • Level 1: 11.0% of Annual Package + GST
  • Level 2: 11.0% of Annual Package + GST
  • Level 3:  9.5% of Annual Package + GST
  • Level 4:  8.0% of Annual Package + GST

This fee is the same for every home care provider across Australia and is the same regardless of financial status of the resident.

Private paying client – a fee is calculated in the same manner as if the potential client’s annual package is for a Level 1 Home Care Package. Home Care Package Level 1 – 11.0% of the potential client’s annual package value. 

What's the cancellation policy?

With provision of written notice via email to provider-enquiries@agedcaredecisions.com.au we will cancel your registration within 30 days of receipt of your request.

When is payment required?

The Client Introduction Fee is payable ONLY when a service agreement is signed by the home care recipient.

Do you disclose your placement fee to families?

Yes, in all instances. We are fully transparent about how and when Aged Care Decisions will charge an aged care or home care provider.

This detail is provided to clients and families in their first interaction with Aged Care Decisions, and at multiple points throughout the aged care journey – both verbally and in writing.

Can we pay more to receive more referrals?

No. We do not recommend one provider over another. Our role is to provide information and to make introductions where they are suitable and requested. The Client Introduction Fees are the same for all providers. We take honesty, transparency, accountability, and integrity very seriously.

How do we get started?

Complete and submit our Home Care Client Introduction Program form, and we can have you registered and ready to receive Aged Care Decisions home care referrals within 2-3 days.
Please contact our Provider Success team via email provider-enquiries@agedcaredecisions.com.au or call us weekdays 9.00am – 5.00pm on 1300 150 724.


How Can We Assist?

Our home care specialists work with you to match prospective clients to the services you provide.


Key Matched to Your Service Requirements

At all times, you are in control and can nominate the types of client, and care need, referrals you wish to receive.


Manage Referrals in One Place

All our partner’s have access to our live Provider Portal where they can update listings, as well as view and action home care referrals. 

Comprehensive Client Profile

You will receive a client profile which includes the care needs of a home care recipient, their home care package details, Referral Codes and the client’s key decision making criteria.


Qualified at the Point of Admission

All clients referred to you will have had their home care package funds assigned to them and are at the critical point of needing to find a service provider. 


Provider Registration Enquiry

In order to receive home care referrals from Aged Care Decisions your organisation must be registered.
Complete this form to request registration. Registration requests are processed in the order in which they are received.