Aged Care Providers

Assisting Aged Care Providers place a family’s loved one into residential aged care

Aged Care Providers

Assisting Aged Care Providers place a family's loved one into residential aged care
Partner with us
Aged Care Decisions

Partner with Australia’s Largest Aged Care Placement Service

Aged Care Decisions is able to provide highly qualified placement referrals at the point of placement, targeted on care level, financial profile and ACFI.

Importantly, Aged Care Decisions only charges providers a client introduction fee if a referral results in a new resident admission.

Our service is 100% risk free for providers – no joining fee, no registration fee, no ongoing fees.

Aged Care decisions

About Our Service

Aged Care Decisions is Australia’s largest aged care placement service for families – placing hundreds of families each month connect with aged care facilities and home care providers. 

We assist families with all elements of the aged care journey – including shortlisting, matching and identifying an appropriate aged care facility or home care option.

aged care service
Aged Care Decisions
Partner in placements

Aged Care Facilities

We work with a large number of innovative and forward thinking providers to facilitate quicker and easier Aged Care placements for families.

In doing so we create quicker and more efficient admission processes that match families to vacancies based on care need, timelines and preferences.

Inform. engage. connect.

Aged Care Pulse

Aged Care Pulse is one simple platform to streamline how Aged Care Providers can inform, engage and communicate with families.

With Aged Care Pulse you can keep your residents and staff connected with their families. Let families see what’s happening inside a facility with updates, announcements, posts, photos, videos and event invites relating to the care and activities of their loved one.

What's the price?

Aged Care Decisions charges an aged care provider if, and only if, a referral ends up as an admission. No placement, no fee. The Placement Services Fee of $2350 ex GST is the same for every aged care facility across Australia, and is the same regardless of financial status of the resident. The fee is equivalent to approx 8 days of average bed day revenue. (2019 Dept of Health ACFA Report). There is no joining fee, no registration fee, and no ongoing fees. The only fee payable is upon a placement occuring. No admission, no fee.

What's the cancellation policy?

An operator can cancel at anytime by providing 5 days written notice. A provider can switch facilities on or off from receiving referrals at any time by logging into the Aged Care Decisions Provider Portal.

When does a provider pay?

The Placement Services Fee is payable only upon a resident moving in and commencing permanent care. If the resident moves in for respite services, an interim Respite Services Fee is payable, but this amount is deducted from the full Placement Services Fee if they become a permanent resident.

Do you disclose your placement fee to families?

Yes, in all instances. We are fully transparent about how and when Aged Care Decisions will charge an aged care provider. This detail is provided to clients and families in their first interaction with Aged Care Decisions, and at multiple points throughout the placement journey.

Can we pay more to receive more referrals?

No. Transparency requires that the prices nominated above are industry wide. We do not recommend one facility over another. Rather, our role is to provide information and to match potential residents to facilities where a match exists on care need, preferences & budget.

How do we get started?

Simply fill out a one page Placement Services Registration Form, and we can have your organisation up and running on the same day. Register below.

An Aged Care Decisions Placement Facility

  • Is listed on our internal database
  • Is available to receive placement services
  • Is supported by our highly trained staff in working with our clients to ensure speedy placement outcomes.

In order to regulate our interactions with both the Aged Care industry and the families who use our services, we have developed a voluntary code of conduct to provide transparency in interactions between all Aged Care Decisions staff, partners and associates.

View the Voluntary Code of Conduct.


Provider Registration Request

In order to receive Placement Services from Aged Care Decisions your organisation must be registered. Complete this form to request registration. Registration requests are processed in the order in which they are received.

Is your organisation the operator of one or more residential aged care facilities registered and accredited by the Aged Care Quality & Safety Commission

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