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The Support at Home Program has replaced Home Care Packages under the new Aged Care Act from 1 November 2025.

We’re here to help you understand your options and get the support you need. Learn More.

Home Care Update – Support at Home started on Nov 1st. Learn More.

Find Trusted Home Care Providers Experienced in Palliative Care In 20 Minutes

Receive FREE, independent support to help you find the right local palliative home care, faster and with confidence. We provide:

  • Guidance from Australian specialists who understand palliative care, comfort-focused support and end-of-life planning
  • A personalised shortlist of suitable providers, delivered in 20 minutes.
  • Accurate, real-time availability from trusted local home care providers.

Answer a few quick questions and take the uncertainty out of choosing the right home care.

Why Families Trust Aged Care Decisions to Find In-Home Palliative Care

Access to Australia’s Best In-Home Palliative Care

We work with Australia’s largest network of home care providers experienced in palliative care, supporting families across metro, regional and rural Australia.

We Help Over 150,000 Families Each Year

Each year, more than 150,000 families use Aged Care Decisions to help compare home care providers and make confident choices at home.

100% Free & Independent Service

Our service is 100% free for families. Home care providers pay a standard placement fee, so our role is to help you find the right fit, not to push a particular provider.

The Benefits of Choosing a Provider Experienced in Palliative Care

Palliative care at home can be a deeply vulnerable time for both the person receiving care and the people supporting them. Symptoms may change, energy levels can fluctuate and everyday tasks can become harder to manage as comfort needs increase.

 

While general home care can assist with basic support, a provider experienced in palliative care understands the importance of comfort-focused care, emotional sensitivity and adapting support as needs change.

 

The practical benefits of a matched provider include:

 

  • Comfort-focused personal care: Gentle assistance with daily routines delivered in a way that prioritises dignity, privacy and comfort.
  • Symptom awareness and responsiveness: Carers who understand changes in pain, fatigue or distress and know when to escalate concerns to nursing or clinical teams.
  • Consistent and familiar support: Maintaining routines and familiar faces to reduce anxiety and provide reassurance.
  • Support for family and carers: Providers who communicate clearly, respect family involvement and adjust care as circumstances evolve.

 

Aged Care Decisions connects families with providers who understand these palliative care needs. By matching you with experienced teams, we help support comfort, dignity and quality of life at home.

How We Support You in Finding the Right Palliative Care At Home

We help you save time, minimise stress and connect with reliable home care providers who are experienced in delivering palliative care at home. Here is how our free matching service works.

STEP 1

Get Personalised Advice Within 20 Minutes

Within 20 minutes of submitting your details, one of our Aged Care Specialists will call you. This is a gentle, supportive conversation to understand what is happening right now, what matters most and what feels urgent. We will ask about comfort needs, current supports, family involvement and any recent changes, so we can match you with providers experienced in palliative care.

STEP 2

Receive a Shortlist of Providers With Real Availability

Once we confirm your needs, location, budget and preferences, we get to work straight away. Using our live database of home care providers, we create a Personalised Options Report tailored specifically to your situation. You’ll receive your report by email shortly after your call. It includes a focused list of providers with real availability and experience supporting people needing palliative care at home.

STEP 3

Choose the Right Provider With Expert Support

Your Aged Care Specialist will walk you through your options, explain the differences between providers and help you narrow down your shortlist. Once you’ve chosen your favourites, we can contact providers on your behalf to arrange introductory calls or meetings. You stay in control of the decision; we simply make the process easier.

STEP 4

Start Care With Ongoing Support if Needs Change

When you’re ready to move forward, we’ll guide you through the next steps, including service agreements, start dates, and what to expect during your first few visits. And if care needs change or a provider doesn’t feel like the right fit, let us know. Your Aged Care Specialist can refresh your options and help you find a better match.

Common Palliative Home Care Services We Can Connect You With

Palliative care home care services look different for every person. Support is tailored to comfort needs, personal wishes and how care evolves over time.

  • Personal care and daily routines: Gentle assistance with showering, dressing and daily tasks, delivered in a way that prioritises dignity and comfort.
  • Pain and symptom support: Care workers experienced in supporting comfort routines and working alongside nursing and clinical teams where required.
  • Domestic assistance: Help with cleaning, laundry and household tasks so energy can be conserved for what matters most.
  • Emotional support and companionship: Calm, reassuring presence that supports wellbeing for both the person receiving care and their family.
  • Family and carer support: Providers who understand how to work with families, communicate clearly and adjust care as circumstances change.

 

The right mix of services, delivered by providers experienced in palliative care, can help people remain comfortable and supported at home.

We’re Here to Help You Get Started

If you are unsure where to start, this is a simple first step.

You do not need to have everything worked out. You just need a clearer picture of your options.

We are here to help you move forward with confidence, not pressure.

Get started today, and our team will contact you to discuss your care needs, budget and personal preferences. 

It’s free, obligation-free and takes around 2 minutes to complete.

Home Care Provider With Patient

Home Care FAQ's

Is your service really free for families?

Yes, our service is 100% free for families. There are no hidden fees and no obligations whatsoever.

Providers pay us a set, industry-standard fee on placement. Every home care provider in Australia, pays the same fee, regardless of their size and location.

Our goal is to help you find the home care providers that best suit your needs, with no pressure to choose any particular provider.

We only partner with approved Australian home care providers. For palliative care, we prioritise providers with experience supporting comfort-focused and end-of-life care at home.

We are 100% independent. Providers cannot pay to influence recommendations. Matches are based solely on your needs, location and current availability.

No. You are under no obligation to choose any of the providers we recommend. Our goal is to give you clear, available options so you can decide what feels right.

That’s fine. Many families use our service to understand what’s available in their area before they are ready to start. We can help you plan for the future.

Yes. We work with providers across Australia, including regional and rural locations.

You’ll usually hear from an Aged Care Specialist within 20 minutes. We’ll confirm your needs and begin matching you straight away.

If the initial options don’t feel like a good fit, just let your Aged Care Specialist know. We can refine the search based on your feedback and look for alternative providers.

With the Support at Home Program now starting on 1 Nov 2025 and new out-of-pocket fees coming, now’s the perfect time to sign up with a provider and save on fees until 1 Nov or review your current one to ensure you’re getting the best support. Get your free list of providers and compare now.