Aged Care Help
Answering your Frequently Asked Questions about Aged Care
Connecting You With Home Care Providers Across Australia, Wherever You Need Us
We work with the biggest selection of aged care providers across Australia—big and small—to make sure you have choice and control. Whether you're based in a capital city or a remote region in Australia, we’re here to help you find care no matter where you are.
If you don't see your city, suburb or town below, We'll still be able to find the best provider in your area. You can compare your home care options by completing our online comparison tool! One of our dedicated Aged Care Decisions Placement Specialists then contact you to discuss your or your loved one’s care needs and preferences.
We can then send you a personalised Options Report within 20 minutes.
Best of all, this is 100% FREE!
Providers
WHAT DOES IT COST TO WORK WITH AGED CARE DECISIONS?
The Industry Standard Placement Services Fee is $2950.00 ex GST. This fee is equivalent to approximately 8 days of average bed day revenue (2019 Dept of Health ACFA Report).
There is no joining fee, no registration fee, and no ongoing fees for service providers. The only fee you pay us is when a placement takes place. No admission from us means no fee for you.
WHEN DOES A PROVIDER PAY?
You pay the Placement Services Fee if and when a resident moves into your facility and commences permanent care.
If the resident moves in for respite services, you will be required to pay an interim Respite Services Fee, but this amount is deducted from the full Placement Services Fee if that person becomes a permanent resident in your facility.
WHAT’S THE CANCELLATION POLICY?
You can cancel your agreement with us at anytime.
CAN WE PAY MORE TO RECEIVE MORE INTRODUCTIONS?
The prices nominated above are industry wide, therefore we do not recommend one facility over another for a higher fee. Our role is purely to provide information and to make introductions when suitable for your service.
WHAT INFORMATION TO WE RECEIVE IN REFERRALS?
All referrals from us include full family contact details, as well as their financial capacity (RAD paying / concessional), a complete clinical assessment, Referral Codes (where applicable), and an ACFI estimate.
WHAT IF A RESIDENT PASSES AWAY OR MOVES OUT AFTER MOVING IN?
A Short Stay Rebate of 60% of the Placement Services Fee is offered in the event that a resident referred by Aged Care Decisions either passes away or moves out within 21 days of moving in.
The Short Stay Rebate is offered to you as either a rebate or credit, and only applies to permanent placements.
WHAT IF WE’RE ALREADY TALKING TO A FAMILY?
We screen families by asking if they have already contacted any facilities or operators.
Our introductions are only intended to assist in providing you with new potential residents, therefore the fee does not apply to your organisation’s pre-existing enquiries.
HOW DO WE GET STARTED?
Simply fill out a one page Placement Services Registration Form, and we can have your organisation up and running on the same day. Start your registration here.
Health
Professionals
OUR HOSPITAL ALREADY HAS SOCIAL WORKERS FOR THIS SERVICE. WHY DO WE NEED AGED CARE DECISIONS?
Discharging patients into aged care is a time-consuming and labour intensive job, requiring large amounts of repetitive administrative work.
To find suitable vacancies, book tours and manage family expectations can be a drain on valuable hospital resources.
Aged Care Decisions has relationships with over 70% of aged care providers in metro areas across Australia, we are constantly monitoring live vacancy data.
Our technology allows us to move quickly, and our trained and dedicated Placement Specialists focus on matching a patients care needs, preferences and budget.
We take the hassle out of booking tours, securing available vacancies and streamlining the discharge process, freeing up your team to focus on other priorities.
MY PATIENT ALREADY HAS AN AGED CARE PROVIDER IN MIND. IF I REFER THEM TO YOU, WHAT HAPPENS IF THEIR PREFERRED FACILITY IS NOT REGISTERED WITH YOU? CAN YOU STILL HELP THEM?
Our Client Support Guarantee states that Aged Care Decisions provides the same superior level of service and support to ALL potential residents and families seeking our services.
Whether a family already has a preferred facility or not, the level of support and service we provide remains the same even if the service provider is not registered with us.
Due to privacy laws, the only element of our service that cannot be disclosed is when a preferred facility not registered with us is seeking support with personal or clinical information and assistance with booking tours.
IS THERE ANY COST TO THE HOSPITAL ASSOCIATED WITH USING THE AGED CARE PLACEMENT PORTAL?
Our service is 100% free to both hospitals and patients.
We require no commitment, contract or exclusivity to for you to use our service. We believe the value of what we do speaks for itself.