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Finding Aged Care Services for Australian Families

Partnering you with a range of suitable Aged Care Facilities and Home Care Providers

Finding Aged Care Services for Australian Families

Partnering you with a range of suitable Aged Care Facilities and Home Care Providers
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How we work

Making the right decision easier

Aged Care Decisions is a fast, free and independent service that works with families to assist in finding aged care and home care services for a loved one.

Our Placement Specialists are ready to help provide a customised list of home care and nursing home vacancies to match all of your family’s care needs. We want to help your family to make a hassle-free decision with no stress – all for FREE!

We work with over 1,000 Aged Care Facilities across Australia – big and small – to make sure you have choice and control.

This means that our provider partners pay us for our services, leaving you with no fee as a result.

Aged Care Decisions is a guaranteed, 100% free of charge service taking the stress out of aged care for families.

Step 1

Tell us your preferences

Let us know all about your family’s aged care home preferences, budget, preferred location and timeline using our simple and easy application process.

step 2

Receive a customised options report

We will then send you a completely tailored, aged care services options report based on your specified needs. You can decide which ones to shortlist and which ones to tour from here.

step 3

Let us help with tours, fees & applications

We help you to organise tours of your preferred aged care facilities, as well as complete all government and Centrelink requirements, and get up to speed on how fees work.

How we can help

Our Aged Care Support Services

Aged Care Decisions offers a range of support services that can help you find suitable aged care options and navigate the aged care journey. We offer a consumer support guarantee for all of our services, and they are all 100% free.

Residential Aged Care

Using our live database of aged care vacancies, our placement specialists provide families with a customised list of residential aged care facilities.

Our aged care specialists filter the search by what type of care you or your loved one is looking for – whether it is permanent care, respite care or a view-to-permanent.

Aged Care Decisions also helps coordinate tours, shortlist your options, offer you helpful information resources and provide aged care support throughout the entire process.

Home Care

Aged Care Decisions helps match elderly Australians looking for in-home care services with home care providers.

In addition to our home care finder service, our aged care specialists provide advice about home care packages and information resources about the home care process.

Residential aged care and home care

Frequently Asked Questions

Why you won't get charged

We understand that families may be concerned about the fee that Aged Care Decisions charges being ‘passed on’ to them.

The short answer is – no. Under Australian law an aged care provider cannot ‘pass on’ the placement fee we charge or increase their fees to compensate. 

The Aged Care Act 1997 clearly defines what types of fees an aged care provider can charge. Aged care providers are not permitted, by law, to charge additional fees beyond that permitted by the Aged Care Act.

Our Client Support Guarantee

Aged Care Decisions is and will always be a 100% Free residential aged care and home care placement service.

Our service guarantees all potential residents the support they need.

Read our full Client Support Guarantee.

Our partner providers

Aged Care Decisions is a free service that works with a large range of providers and represents over 1,200 aged care facilities across Australia.

These include the full range of aged care services such as, for profit, not for profit and large national brands. As well as those who only operate one or two facilities.

We work in partnership to ensure all vacancy information is constantly updated.

Our Placement Specialists know how to provide the right level of information to our admission managers, so that facilities can quickly consider your aged care needs.

Unlocking a faster placement and admissions process for you is our priority. We do this by helping home and residential aged care providers establish whether or not they can cater to your care needs. 

Privacy & Placement Policy

Your designated Placement Specialist will need to gather some personal, clinical and financial information about the person entering aged care.

Doing this helps us to facilitate a faster, stress-free aged care placement process for you and your family.

We gather this information and pass it onto suitable nursing homes and aged care providers for you.

These services will then use the information provided to consider your care needs. This is done prior to advising us whether or not they can cater to the person looking to enter a care facility so that we can help you find the best possible fit.

Without this, you and your family could be required to provide the exact same information to different aged care homes, multiple times, and often even in different formats. We help take the hassle out of the research process by doing it for you.

Our case management process is deliberately designed to be easy to use, as well as save you weeks of unnecessary stress.

Don’t worry, all of your personal information is kept private and confidential. All the information collected is securely held on our Australian-based servers, and is never used for any marketing or sales purposes.

Voluntary Code of Conduct

For your peice of mind, we have developed a voluntary code of conduct to regulate our interactions with both the Aged Care industry, and the families who use our services.

This code of was created to provide transparency in interactions between all Aged Care Decisions staff, partners and associates.

View the Voluntary Code of Conduct.

Have more questions about our Aged Care Facilities or Home Care Providers?

Take a look at our Frequently Asked Questions or contact the Aged Care Decisions team