Finding Aged Care Services for Australian Families

We understand that families may be concerned about the fee that Aged Care Decisions charges being ‘passed on’ to them.

The short answer is – no. Under Australian law an aged care provider cannot ‘pass on’ the placement fee we charge or increase their fees to compensate. 

The Aged Care Act 1997 clearly defines what types of fees an aged care provider can charge. Aged care providers are not permitted, by law, to charge additional fees beyond that permitted by the Aged Care Act.

Aged Care Decisions is and will always be a 100% Free residential aged care and home care placement service.

Our service guarantees all potential residents the support they need.

Read our full Client Support Guarantee.

Aged Care Decisions is a free service that works with a large range of providers and represents over 1,200 aged care facilities across Australia.

These include the full range of aged care services such as, for profit, not for profit and large national brands. As well as those who only operate one or two facilities.

We work in partnership to ensure all vacancy information is constantly updated.

Our Placement Specialists know how to provide the right level of information to our admission managers, so that facilities can quickly consider your aged care needs.

Unlocking a faster placement and admissions process for you is our priority. We do this by helping home and residential aged care providers establish whether or not they can cater to your care needs. 

Your designated Placement Specialist will need to gather some personal, clinical and financial information about the person entering aged care.

Doing this helps us to facilitate a faster, stress-free aged care placement process for you and your family.

We gather this information and pass it onto suitable nursing homes and aged care providers for you.

These services will then use the information provided to consider your care needs. This is done prior to advising us whether or not they can cater to the person looking to enter a care facility so that we can help you find the best possible fit.

Without this, you and your family could be required to provide the exact same information to different aged care homes, multiple times, and often even in different formats. We help take the hassle out of the research process by doing it for you.

Our case management process is deliberately designed to be easy to use, as well as save you weeks of unnecessary stress.

Don’t worry, all of your personal information is kept private and confidential. All the information collected is securely held on our Australian-based servers, and is never used for any marketing or sales purposes.

For your peice of mind, we have developed a voluntary code of conduct to regulate our interactions with both the Aged Care industry, and the families who use our services.

This code of was created to provide transparency in interactions between all Aged Care Decisions staff, partners and associates.

View the Voluntary Code of Conduct.