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Client Support

Guarantee

Aged Care Decisions is a 100% free aged care placement service for families – providing support with navigating the aged care journey, assistance with forms and regulatory requirements, matching families to facilities with vacancies in their area based on care needs, preferences and budget, and assistance with tours and shortlisting.

The service is kept free to families because registered aged care providers pay the resident’s placement support fee.

Aged Care Decisions provides the same superior level of service and support to all potential residents and families that come into contact with our service – regardless of financial capacity, location or clinical needs.

Importantly, whether a family already has a preferred facility or not, even if this facility is not registered with Aged Care Decisions, the level of support and service we provide remains the same.

Due to privacy laws, the only element of our service that cannot be provided where a preferred facility is not registered with Aged Care Decisions is support with providing any personal or clinical information to that facility, and assistance with booking tours.

 

Client Support Guarantee – guaranteeing all potential residents the support they need in their aged care placement journey.