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The Support at Home Program is replacing Home Care Packages under the new Aged Care Act from 1 November 2025.

We’re here to help you understand your options and get the support you need. Learn More.

Home Care Update – Support at Home starts from Nov 1st. Learn More.

Home Care in Newcastle, NSW

Find & Compare Trusted Home Care Providers in Newcastle

The process of finding a suitable home care provider for your loved one can feel both stressful and overwhelming. With so many providers to choose from, knowing where to begin can be confusing.

That’s where Aged Care Decisions comes in. We take away the uncertainty by connecting you with reliable, fully vetted home care providers in Newcastle and the surrounding areas.

Our home care matching service is FAST, FREE and INDEPENDENT and we provide unbiased expert assistance. We handle all the legwork, helping you compare care options and find the perfect Support at Home provider for your family, at no charge.

Get started today and receive a customised list of trusted providers!

Find Home Care Providers

Why Choose Aged Care Decisions for Home Care in Newcastle?

Newcastle’s Best Home Care Providers

We have the largest network of quality home care providers in Newcastle and surrounds

We Help Over 150,000 Families Each Year

Hundreds of thousands of Australian families trust our personalised home care matching service to find providers they love every year

100% Free & Independent Service

Providers pay a standard fee on placement, so families are not charged a cent for our service.

Trustpilot

How Our Service Works

We help you save time, minimise stress, and connect with reliable, readily available home care providers in Newcastle. Here’s how our free matching service works:

STEP 1

Tell Us What You Need

Discuss your loved one’s care needs and preferences with your dedicated Aged Care Decisions Placement Specialist.

STEP 2

Received a Customised Option Report

We will email you a list of available providers that match your specific needs. Using this list, you can review and choose your favourites..

STEP 3

We Assist You Through The Process

We will walk you through the process as you select and appoint a home care provider, so you can start receiving services ASAP.

Home Care Services we can Connect you with in Newcastle

Your Support at Home Package can fund a wide range of services that deliver independence, safety and comfort at home. We can help you access:

  • In-Home Medical Support: Registered nurses or allied health professionals can visit your home to help manage chronic health conditions and provide expert care.
  • Personal Care Assistance: Caregivers can assist with daily tasks like bathing, grooming, and dressing, helping you maintain your routines with ease.
  • Help with Household Tasks: Carers can take care of cleaning, gardening, minor home repairs, and other household chores, so your home stays safe and welcoming.
  • Shopping and Meals: Enjoy support with meal preparation or grocery shopping, with many meal delivery services covering up to 70% of the costs through your package.
  • Transportation and Mobility Support: Use your package funds for safe and convenient transport or to access mobility aids that help you stay active and independent.
  • Social Companionship: Care providers can offer friendly companionship and social interaction to help reduce feelings of isolation.
  • Specialised Care Services: Access tailored support for dementia, palliative care, or post-hospital recovery to meet your specific needs.

 

Are you ready to find the home care provider that best suits your needs? Get Started Now or call 1300 775 870 to speak with one of our experts today and take the stress out of finding a good provider.

Explore Home Care Options

Unhappy with Your Current Home Care Provider? Switch at No Cost!

Is your current Support at Home Package provider meeting your needs?

You deserve quality services that offer value for money and maximum service hours based on your package level.

Aged Care Decisions can help you find a new Support at Home Package provider that aligns with your care needs and preferences—without any added stress or cost. Plus, you’ll receive FREE support from a dedicated Placement Specialist to help facilitate the switch quickly. Find a care provider you’ll love today!

Maximise Your Home Care Experience

Save time and lessen the burden of finding and comparing your area’s best home care providers. If you’re looking to explore options in Newcastle, NSW that will help you maximise your funds and increase your home care hours, Aged Care Decisions is here to help.

Find Home Care Providers

Find the Best Support at Home Package Providers in Newcastle Today

Our service is 100% free and connects you with reliable, top-rated home care providers in Newcastle and surrounding areas in no time.

When you start today, we’ll get in touch to talk about your care needs, budget, and preferences.

We’ll then send you a personalised list of local Support at Home providers that are a perfect match for your needs.

This ensures you avoid the frustration of contacting providers who don’t meet your requirements.

Just Getting Started? Learn More About Home Care

Support at Home vs Home Care Packages (6 Key Differences)

Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Read MORE

Financial Hardship Assistance for Aged Care

Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Read MORE

Preparing for Support at Home: What You Should Know About Service Agreements and Fees

Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Read MORE

When Is It Time to Move from Home Care to Residential Care?

Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Read MORE

Waiting for a Home Care Package? Here’s What You Can Do in the Meantime

Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Read MORE

Support at Home Classification 2: Stepping Up Care

Support at Home Classification 2 is the next step-up in community-based aged care services, aimed at individuals with low-to-moderate care needs. While Classification 1 might involve occasional visits or light assistance, Classification 2 introduces more structured and consistent care. 
Read MORE

Income and Means Assessments in Aged Care: Simplified

Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Read MORE

Support at Home Classification 1: Understanding Basic Home Care

Support at Home Classification 1 refers to a basic or introductory level of home care assistance. It is intended for people with low-level needs, meaning they do not require intensive medical care or around-the-clock supervision, but may struggle with certain day-to-day tasks.
Read MORE

Understanding Home Care as Part of Aged Care

Home care allows individuals to remain in familiar surroundings while receiving assistance tailored to their needs. Staying at home supports both physical and emotional wellbeing, reduces stress associated with relocation, and helps maintain a sense of independence.
Read MORE

A New Era in Aged Care: What the November 2025 Aged Care Act Means

Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
Read MORE

Home Care FAQ’s

Is Aged Care Decisions really a free service?

Yes, our service is 100% free for families. There are no hidden fees and no obligations whatsoever.

Providers pay us a set, industry-standard fee on placement. Every home care provider in Newcastle, and across Australia, pays the same fee, regardless of their size and location.

Our goal is to help you find the home care providers that best suit your needs, with no pressure to choose any particular provider.

No. My Aged Care is the government-run body that determines who can access subsidised aged care in Australia. If you’re just beginning your home care journey and want to enquire about subsidised services, contact My Aged Care on 1800 200 422.

Read more: How, where and why to contact My Aged Care

Aged Care Decisions is an independent home care placement service that delivers valuable, FREE assistance to families who need quality home care services. Our experts help 150,000+ families each year navigate the complex home care system and find and compare providers in their local area.

We can assist you in understanding My Aged Care processes whether you’re applying for home care services or seeking support at any stage of your journey.

We are not affiliated with any government department or aged care provider. 

Read More: My Aged Care Fee Estimator

Yes, the federal government is planning to replace the current Home Care Package and Commonwealth Home Support Program with a new system called the Support at Home Program. These changes aim to simplify how aged care is delivered at home, making it easier to access and manage services.

The new program will likely change how funding is allocated, how providers operate, and what services are available. While full details are still being finalised, it’s expected that the rollout will begin on November 1, 2025.

If you’re receiving a package or planning to apply soon, these changes could affect your options in the near future. Learn more about the changes to home care packages and the Support at Home program.

Support at Home starts on 1 November 2025 and will replace Home Care Packages and Short-Term Restorative Care. The program gives older Australians one set of rules and a single budget, making it easier to manage support at home.

Each package covers three areas:

  • Clinical care: fully funded services like nursing and allied health.
  • Independence support: help with daily activities such as showering, transport, or mobility.
  • Everyday living: practical services like cleaning, gardening, meals, and home maintenance.

 

Your level of funding depends on your care needs. An aged care assessment sets your budget, and you can then choose which services to spend it on. If you already have a Home Care Package, your funds and services will move into the new system so your support continues.

Read more: Frequently Asked Questions about Support at Home Packages

All providers in our database are registered with the Aged Care Quality & Safety Commission. We follow a rigorous process to get to know each provider and understand their service offering, so we can match them with our families’ needs. Providers we recommend must comply with our voluntary code of conduct and complete our onboarding process. We have the largest database of home care providers in Newcastle and throughout Australia. 

We understand that some situations require urgent attention and can quickly connect you with home care providers in Newcastle that can meet your specific needs.

You can get started here or call us directly on 1300 775 870 to speak with one of our Placement Specialists.

After this conversation, you will receive an email containing your personalised home care Options Report within about half an hour. By shortlisting the providers that best suit your needs, this report can help you make an informed decision quickly.

Switching providers is straightforward and free. There are no exit fees, and any unspent funds will transfer with you to your new provider. Follow these five simple steps:

  1. Contact Aged Care Decisions – Request your personalised home care options report by providing your individual preferences.
  2. Compare and shortlist providers – Review your options and let us connect you with your preferred providers to find the one that best suits your needs.
  3. Notify your current provider – Provide notice as outlined in your service agreement.
  4. Contact My Aged Care – Call 1800 200 422 to notify them and reactivate your referral code.
  5. Share your referral code – Provide the reactivated code to your new provider to finalise the transfer.
 

Your transition to a new provider is seamless with our support every step of the way.

You don’t choose your own level. It is decided after an in-home assessment through My Aged Care. 

The assessor looks at your health, how you manage daily tasks, and what support you already have. Based on this, you are given a level from 1 to 8.

  • Levels 1–2 are for people who need light help, such as cleaning, meals, or occasional personal care.
  • Levels 3–5 cover moderate needs, with regular personal care, transport, and some clinical services.
  • Levels 6–8 provide higher levels of support, including daily assistance, specialised nursing, and palliative care.

 

The outcome of the assessment confirms your level and the budget available for services under that package.

To see what each category offers in detail, check out our full breakdown of the Support at Home Levels 1-8.

To access government-funded home care, you’ll need to be assessed and approved through My Aged Care. Eligibility is generally based on your age (65+ or 50+ for Aboriginal and Torres Strait Islander people) and how much support you need with daily tasks such as showering, preparing meals, or managing medication.

A trained assessor will meet with you to determine what level of care you’re eligible for and whether a Support at Home package is suitable.

There’s no cost to apply or be assessed, but delays are common, so it’s worth starting the process early. You can learn more about how to qualify for My Aged Care and what to expect during the eligibility process in our guide. If you’d rather speak to someone directly, our placement team is available on 1300 775 870.

Your Home Care Package funds can be used for a wide range of services designed to help you live safely and independently at home. This includes things like personal care, help with cleaning or cooking, nursing services, transport to appointments, and even social activities.

There are also clear rules about what’s not covered. For example, you generally can’t use the funds for rent or general household bills. It’s important to understand the difference between what’s allowed and what isn’t, so you can get the most out of your funding.

For a detailed breakdown of what home care package funds can be used for, including common inclusions and exclusions, read our full guide.

What you pay depends on your income and, in some cases, your assets. 

Clinical care is fully covered, so you won’t pay for services like nursing or physiotherapy. 

Costs apply mainly to independence and everyday living supports, and contributions are set after a Services Australia income assessment.

  • Full Age Pensioners pay the lowest contributions: about 5% for independence supports and 17.5% for everyday living.
  • Part Pensioners and those with a Commonwealth Seniors Health Card contribute more, on a sliding scale. The more income you have, the higher your share, up to 50% for independence supports and 80% for everyday living.
  • Self-funded retirees without a Seniors Health Card usually pay the most — 50% for independence supports and 80% for everyday living.

Assets are also considered when assessing income. 

For example, investment income or certain financial assets may push your contribution rate higher. Importantly, there is a lifetime cap of $130,000 on what you can be asked to pay across your care.

Learn more: Support at Home contributions & fees

With the Support at Home Program now starting on 1 Nov 2025 and new out-of-pocket fees coming, now’s the perfect time to sign up with a provider and save on fees until 1 Nov or review your current one to ensure you’re getting the best support. Get your free list of providers and compare now.