My Aged Care is the official Australian Government entry point for accessing funded aged care services, including Support at Home and residential care. Families can contact the My Aged Care call centre on 1800 200 422 from within Australia. Operating hours are Monday to Friday from 8 am to 8 pm, and Saturdays from 10 am to 2 pm. For overseas enquiries, call +61 2 6289 1555 between 8:30 am and 5:30 pm AEST. You can also apply for an assessment online through myGov, in person, or by post.
Key Takeaways
- My Aged Care is the Australian Government’s main entry point for accessing government-funded aged care services.
- Call 1800 200 422 to speak with the My Aged Care contact centre within Australia.
- You can contact My Aged Care online through myGov, in person at selected locations or by post.
- Communication support, including interpreting services and accessibility options, is available when contacting My Aged Care.
- Aged Care Decisions can help you compare suitable providers with a free, independent service after you understand your aged care options.
My Aged Care is the starting point for accessing government-funded aged care services in Australia. Whether you are looking for support at home, arranging an assessment or exploring residential aged care, knowing how to contact My Aged Care can help you take the next step.
This guide explains the different ways to contact My Aged Care, what support is available and what you can expect when you get in touch.
How Do You Contact My Aged Care?
You can contact My Aged Care by phone, online, in person or by post. The best option depends on the information you need and how you prefer to communicate.
My Aged Care can help you understand available services, arrange an aged care assessment and provide information about accessing government-funded support.
If you are experiencing a medical emergency, call 000.
How to Contact My Aged Care by Phone
The main My Aged Care phone number is 1800 200 422
Calls are free from most Australian landlines and some mobile phones.
The contact centre is available:
- Monday to Friday: 8 am to 8 pm
- Saturday: 10 am to 2 pm
- Sunday and public holidays: Closed
If you are calling from outside Australia, contact My Aged Care on +61 2 6289 1555
International callers can reach My Aged Care on weekdays between 8:30 am and 5:30 pm AEST.
Support Available When Contacting My Aged Care
My Aged Care provides different options to help you communicate and manage your information.
Appointing a Registered Supporter
You can choose to appoint a registered supporter to help you communicate with My Aged Care and make decisions about your aged care services.
A registered supporter can be a family member, friend or another trusted person. They can help you understand information, communicate your preferences and make sure your views are included when decisions are being made.
A registered supporter does not make decisions on your behalf. You remain in control of your aged care choices.
You can appoint a registered supporter through your My Aged Care online account or by calling 1800 200 422.
Translation Services
If you need support in another language, you can use the Australian Government’s Translating and Interpreting Service (TIS National).
Call 131 450 and ask to be connected to My Aged Care on 1800 200 422.
Hearing and Accessibility Support
If you have hearing loss or need communication support, you can use the National Relay Service.
For assistance, contact the NRS Helpdesk on 1800 555 660.
How to Contact My Aged Care Online
You can contact My Aged Care online to learn about aged care services, check your eligibility, apply for an assessment and manage your aged care information.
The My Aged Care website allows you to:
- Explore different types of aged care services
- Understand eligibility requirements and assessments
- Learn about potential aged care costs
- Apply for an aged care assessment
- Access your My Aged Care online account through myGov
Your My Aged Care online account provides access to important information about your aged care journey, including your assessments, approvals and services.
For more information, including how to set up and use your account, read our guide to setting up your My Aged Care Online Account.
How to Visit My Aged Care in Person
Face-to-face support is available at selected Services Australia locations across Australia.
You can check the Services Australia website to find a location offering My Aged Care support near you.
Aged Care Specialist Officers are available at some locations to provide information and assistance with aged care services.
What Does an Aged Care Specialist Officer Do?
An Aged Care Specialist Officer can help you understand your options and access the right next steps.
They can:
- Explain different aged care services
- Check your eligibility for government-funded support
- Help arrange an aged care assessment
- Assist with appointing a representative
- Provide information about aged care costs
- Connect you with local support services
You can book a free appointment with an Aged Care Specialist Officer through video chat if you have a myGov account. Some locations also offer face-to-face appointments.
To book an appointment by phone, call 1800 227 475 between 8 am and 5 pm Monday to Friday.
How to Contact My Aged Care in Writing
If you need to send information or forms by post, you can contact My Aged Care at:
My Aged Care
PO Box 1237
Runaway Bay
QLD 4216
Why Contact My Aged Care?
My Aged Care is the Australian Government’s main entry point for accessing government-funded aged care services.
You need to contact My Aged Care if you want to access government support for services such as:
- Support at Home
- Residential aged care
- Respite care
My Aged Care can help arrange an assessment to understand your care needs and determine which services you may be eligible to receive.
If you choose to access only private aged care services, you can arrange care directly with providers without government subsidies.
How to Avoid My Aged Care Scams
Scammers sometimes impersonate government services to obtain personal information or money.
To protect yourself, remember that My Aged Care will never:
- Contact you through social media platforms such as Facebook, WhatsApp, WeChat or Weibo
- Ask for your bank account details or passwords
- Offer special deals on equipment or medication
If you receive a message or phone call that seems suspicious, do not provide personal information.
You can contact My Aged Care directly on 1800 200 422 to confirm whether the contact was genuine.
You can also report suspected scams to Scamwatch.
What Services Does My Aged Care Provide?
My Aged Care helps older Australians and their families understand and access government-funded aged care services.
When you contact My Aged Care, you can get information about:
- Available aged care services
- Arranging an aged care assessment
- Your eligibility for government-funded support
- Referrals to suitable services
- Potential aged care costs
My Aged Care helps connect you with the aged care system, but you remain in control of the decisions about the services and providers that suit your needs.
When Should You Contact My Aged Care?
There is no set point when someone must contact My Aged Care. Many people start exploring support when everyday tasks become more difficult or additional help would make life easier.
It may be worth contacting My Aged Care if you or your loved one is experiencing:
- Difficulty managing everyday activities
- Changes in mobility or safety at home
- Memory concerns
- Increasing support needs
- Feeling isolated or needing more connection
Aged care does not always mean moving into an aged care home. My Aged Care can also help you explore options that support people to remain living safely at home.
How Can I Find an Aged Care Provider?
Once you understand your care needs and available funding, the next step is often comparing providers.
Aged Care Decisions provides free, independent support to help families compare aged care providers based on their needs, location and preferences.
We can help you:
- Compare suitable aged care providers
- Understand available options
- Save time contacting providers individually
- Feel more confident about your next decision
Our service is free for families, with providers paying us a set fee when a placement is made.
As Australia’s leading aged care placement service, we are passionate about helping families through the aged care journey.
Watch the video to see how our FREE, FAST and INDEPENDENT aged care matching service works.
