Home Care in Melbourne
Find & Compare Trusted Home Care Providers in Melbourne
Navigating home care can be stressful. When will you find time to sort through the thousands of home care providers in Melbourne? How do you know which providers offer excellent service and value for money? Which providers can you trust? Where should you start looking?
Aged Care Decisions’ FAST, FREE and INDEPENDENT home care matching service makes this process easy.
That’s why thousands of families in Melbourne use Aged Care Decisions to understand their options, find and compare providers, and make informed decisions about home care for themselves and their loved ones.
Get started today and receive a personalised list of trusted providers and Support at Home packages!
Why Choose Aged Care Decisions to Find Home Care in Melbourne?
Melbourne’s Best Home Care Providers
We have the largest network of quality home care providers in Melbourne
We Help Over 150,000 Families Each Year
Hundreds of thousands of Australian families trust our personalised home care matching service to find providers they love every year
100% Free & Independent Service
We believe everyone deserves to live their best life at home with the help of quality home care services.
How Our Service Works
We help you save time, minimise stress, and connect with reliable, readily available home care providers in Melbourne. Here’s how our free matching service works:
STEP 1
Tell Us What You Need
Discuss your loved one’s care needs and preferences with your dedicated Aged Care Decisions Placement Specialist.
STEP 2
Received a Customised Option Report
Our custom-built software will create a home care options report listing ONLY providers that have availability and suit your specific needs.
STEP 3
We Assist You Through The Process
Your Placement Specialist will help you evaluate the providers you like and appoint your favourite. Then you can start receiving services.
What Kind of Home Care Services Can You Access in Melbourne?
Your Support at Home Package can pay for a huge range of services to help you live your best life at home. Get access to:
- In-Home Medical Care: Get professional care at home from registered nurses or allied health professionals, whether you’re managing a chronic condition or recovering from an injury.
- Personal Care: A carer can help with daily tasks like bathing, grooming, and dressing, ensuring you feel confident and cared for.
- Household Help: Let a carer take care of cleaning, gardening, minor repairs, and other chores so your home stays safe and welcoming.
- Meals, Shopping, and Food Delivery: Your package can cover up to 70% of the cost of certain pre-made meal delivery services and also provide support with grocery shopping and meal preparation.
- Transport and Mobility Assistance: Use your funds for safe and comfortable travel to appointments or social events, or to access mobility aids that keep you active.
- Social Companionship: Home care providers can offer friendly companionship and social outings to help reduce loneliness and isolation.
- Specialised Care: Access expert support for dementia care, palliative care, or recovery after a hospital stay, tailored to your specific needs.
Let our team help you find the perfect provider for your needs—start exploring your options and take the first step towards better support today!
Unhappy with Your Current Support at Home Package? Switch at No Cost!
Is your current Support at Home Package provider meeting your needs?
You deserve quality services that offer value for money and maximum service hours based on your package level.
Aged Care Decisions can help you find a new Home Care Package provider that aligns with your care needs and preferences—without any added stress or cost. Plus, you’ll receive FREE support from a dedicated Placement Specialist to help facilitate the switch quickly. Find a care provider you’ll love today!
Maximise Your Home Care Experience
Save time and lessen the burden of finding and comparing your area’s best home care providers. If you’re looking to explore options in Melbourne, VIC that will help you maximise your funds and increase your home care hours, Aged Care Decisions is here to help.
Discover the Best Home Care Package Providers in Melbourne Today
Our 100% FREE service can quickly match you with reliable, high-quality home care providers in Melbourne.
Connect with us online and our team will contact you to discuss your care needs, budget and personal preferences.
We will then email you a personalised list of available, local home care providers that match your care needs.
You won’t waste time calling and chasing up providers that aren’t quite what you’re looking for.
Just Getting Started? Learn More About Home Care
A New Era in Aged Care: What the November 2025 Aged Care Act Means
Find Out Where You Fit within Support at Home
Early Release of Home Care Packages
Aged Care Planning Checklist: What to Do Before 1 November 2025
Changing Care with Your Changing Needs
What is happening to the Commonwealth Home Support Program (CHSP)?
End-of-Life Pathway Guide For Support at Home Participants
Support for Carers: What Help Is Available?
A Detailed Guide to the Income and Assets Checklist
What is the Restorative Care Pathway?
Home Care FAQ’s
Is Aged Care Decisions really a free service?
Yes, our service is 100% free for families. There are no hidden fees and no obligations whatsoever.
Providers pay us a set, industry-standard fee on placement. Every home care provider in Melbourne, and across Australia, pays the same fee, regardless of their size and location.
Our goal is to help you find the home care providers that best suit your needs, with no pressure to choose any particular provider.
Is Aged Care Decisions the same as My Aged Care?
No. My Aged Care is the government-run body that determines who can access subsidised aged care in Australia. If you’re just beginning your home care journey and want to enquire about subsidised services, contact My Aged Care on 1800 200 422.
Read more: How, where and why to contact My Aged Care
Aged Care Decisions is an independent home care placement service that delivers valuable, FREE assistance to families who need quality home care services. Our experts help 150,000+ families each year navigate the complex home care system and find and compare providers in their local area.
We can assist you in understanding My Aged Care processes whether you’re applying for home care services or seeking support at any stage of your journey.
We are not affiliated with any government department or aged care provider.
Read More: My Aged Care Fee Estimator
Are there any changes coming to Home Care Packages under the new Support at Home program?
Yes, the federal government is planning to replace the current Home Care Package and Commonwealth Home Support Program with a new system called the Support at Home Program. These changes aim to simplify how aged care is delivered at home, making it easier to access and manage services.
The new program will likely change how funding is allocated, how providers operate, and what services are available. While full details are still being finalised, it’s expected that the rollout will begin on November 1, 2025.
If you’re receiving a package or planning to apply soon, these changes could affect your options in the near future. Learn more about the changes to home care packages and the Support at Home program.
How does a Support at Home package work?
Support at Home starts on 1 November 2025 and will replace Home Care Packages and Short-Term Restorative Care. The program gives older Australians one set of rules and a single budget, making it easier to manage support at home.
Each package covers three areas:
- Clinical care: fully funded services like nursing and allied health.
- Independence support: help with daily activities such as showering, transport, or mobility.
- Everyday living: practical services like cleaning, gardening, meals, and home maintenance.
Your level of funding depends on your care needs. An aged care assessment sets your budget, and you can then choose which services to spend it on. If you already have a Home Care Package, your funds and services will move into the new system so your support continues.
Read more: Frequently Asked Questions about Support at Home Packages
How do we ensure we recommend quality providers?
All providers in our database are registered with the Aged Care Quality & Safety Commission. We follow a rigorous process to get to know each provider and understand their service offering, so we can match them with our families’ needs. Providers we recommend must comply with our voluntary code of conduct and complete our onboarding process. We have the largest database of home care providers in Melbourne and throughout Australia.
How quickly can you help me find a provider?
We understand that some situations require urgent attention and can quickly connect you with home care providers in Melbourne that can meet your specific needs.
You can get started here or call us directly on 1300 775 870 to speak with one of our Placement Specialists.
After this conversation, you will receive an email containing your personalised home care Options Report within about half an hour. By shortlisting the providers that best suit your needs, this report can help you make an informed decision quickly.
Is it difficult to change Home Care Providers?
Switching providers is straightforward and free. There are no exit fees, and any unspent funds will transfer with you to your new provider. Follow these five simple steps:
- Contact Aged Care Decisions – Request your personalised home care options report by providing your individual preferences.
- Compare and shortlist providers – Review your options and let us connect you with your preferred providers to find the one that best suits your needs.
- Notify your current provider – Provide notice as outlined in your service agreement.
- Contact My Aged Care – Call 1800 200 422 to notify them and reactivate your referral code.
- Share your referral code – Provide the reactivated code to your new provider to finalise the transfer.
Your transition to a new provider is seamless with our support every step of the way.
How do I know which Support at Home package I need?
You don’t choose your own level. It is decided after an in-home assessment through My Aged Care.
The assessor looks at your health, how you manage daily tasks, and what support you already have. Based on this, you are given a level from 1 to 8.
- Levels 1–2 are for people who need light help, such as cleaning, meals, or occasional personal care.
- Levels 3–5 cover moderate needs, with regular personal care, transport, and some clinical services.
- Levels 6–8 provide higher levels of support, including daily assistance, specialised nursing, and palliative care.
The outcome of the assessment confirms your level and the budget available for services under that package.
To see what each category offers in detail, check out our full breakdown of the Support at Home Levels 1-8.
How do I know if I’m eligible for a Support at Home package through My Aged Care?
To access government-funded home care, you’ll need to be assessed and approved through My Aged Care. Eligibility is generally based on your age (65+ or 50+ for Aboriginal and Torres Strait Islander people) and how much support you need with daily tasks such as showering, preparing meals, or managing medication.
A trained assessor will meet with you to determine what level of care you’re eligible for and whether a Support at Home package is suitable.
There’s no cost to apply or be assessed, but delays are common, so it’s worth starting the process early. You can learn more about how to qualify for My Aged Care and what to expect during the eligibility process in our guide. If you’d rather speak to someone directly, our placement team is available on 1300 775 870.
What services and support can I use my Home Care Package funds for?
Your Home Care Package funds can be used for a wide range of services designed to help you live safely and independently at home. This includes things like personal care, help with cleaning or cooking, nursing services, transport to appointments, and even social activities.
There are also clear rules about what’s not covered. For example, you generally can’t use the funds for rent or general household bills. It’s important to understand the difference between what’s allowed and what isn’t, so you can get the most out of your funding.
For a detailed breakdown of what home care package funds can be used for, including common inclusions and exclusions, read our full guide.
How much does a Support at Home Package cost, and what fees should I expect?
What you pay depends on your income and, in some cases, your assets.
Clinical care is fully covered, so you won’t pay for services like nursing or physiotherapy.
Costs apply mainly to independence and everyday living supports, and contributions are set after a Services Australia income assessment.
- Full Age Pensioners pay the lowest contributions: about 5% for independence supports and 17.5% for everyday living.
- Part Pensioners and those with a Commonwealth Seniors Health Card contribute more, on a sliding scale. The more income you have, the higher your share, up to 50% for independence supports and 80% for everyday living.
- Self-funded retirees without a Seniors Health Card usually pay the most — 50% for independence supports and 80% for everyday living.
Assets are also considered when assessing income.
For example, investment income or certain financial assets may push your contribution rate higher. Importantly, there is a lifetime cap of $130,000 on what you can be asked to pay across your care.
Learn more: Support at Home contributions & fees
