Need Support? Call 1300 775 870

The Support at Home Program has replaced Home Care Packages under the new Aged Care Act from 1 November 2025.

We’re here to help you understand your options and get the support you need. Learn More.

Home Care Update – Support at Home started on Nov 1st. Learn More.

More information for Aged Care Providers

AgedCareReviews.com.au is Australia’s largest consumer review website for the aged care industry – now featuring over 10,000 validated reviews written by families about their experience with an aged care facility.

Launched in 2016, Aged Care Decisions is the sister service to Aged Care Reviews and has now become Australia’s largest aged care placement service. Aged Care Decisions offers 100% free end-to-end placement & support services to Australia families.

We’re committed to strengthening our communication with the broader industry and sharing our insights into how families make placement decisions. Feel free to take a look around our website and get a feel for how we operate. If you have any questions or would like to know more, we are more than happy to help.

Want more information on Aged Care Decisions?

If you would like more information on how to become an Aged Care Decisions Provider and access referrals from Aged Care Decisions to your facility please get in touch with our COO, Ken Ray by email at ken@agedcaredecisions.com.au or via phone on 1300 775 870.

Want to know more about Aged Care Reviews?

Check out the Aged Care Reviews website at agedcarereviews.com.au.

To find out more about how to upgrade to a Premium Listing check out this article for more information. Click Here>>

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Close-up of a professional female home care manager sitting at a tidy desk, smiling while talking on the phone and typing on a laptop. A coffee mug and notebook rest beside her, with warm sunlight streaming through a window, creating a calm and reassuring atmosphere.
AGED CARE NEWS

What Is The 10% Care Management Fee For Support At Home?

Under the Support at Home program, a mandatory 10% care management fee is automatically deducted from your quarterly budget. This fee covers your dedicated Care Partner, who handles essential clinical oversight, staff scheduling and budget tracking on your behalf.

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Older woman packing suitcase to go on holiday after pausing home care
AGED CARE NEWS

Pausing Support at Home Services for Hospital Stays & Holidays

Did you know you can temporarily pause your Support at Home services? Whether you’re heading into hospital, taking a short respite break or going on holiday, you can put services on hold without losing your funding. Here’s what you need to know about cancellation rules, unspent funds and staying in control of your care.

Read More

With the Support at Home Program now starting on 1 Nov 2025 and new out-of-pocket fees coming, now’s the perfect time to sign up with a provider and save on fees until 1 Nov or review your current one to ensure you’re getting the best support. Get your free list of providers and compare now.