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The Support at Home Program has replaced Home Care Packages under the new Aged Care Act from 1 November 2025.

We’re here to help you understand your options and get the support you need. Learn More.

Home Care Update – Support at Home started on Nov 1st. Learn More.

The Sandwich Generation: Caring For Ageing Parents and Raising Kids

  • The sandwich generation refers to adults supporting both dependent children and ageing parents at the same time
  • Support at Home is the Australian Government’s home care program, replacing the Home Care Packages Program from 1 November 2025
  • Eligibility requires a free assessment through My Aged Care; funding is based on assessed classification level
  • Services covered include personal care, domestic assistance, transport, meals, allied health and social support
  • Once funding is assigned, families have a 56-day window to choose a provider before funds may be withdrawn
  • Aged Care Decisions offers a free service to help families find and compare registered Support at Home providers
woman preparing dinner in kitchen with older mother and young daughter doing homework in the diningroom

The sandwich generation refers to adults who are simultaneously raising dependent children and supporting one or more ageing parents, often while working full-time and managing a household. In Australia, this group is growing as people have children later in life and parents live longer. If this describes your situation, government-funded home care support may be available to help take some of that pressure off you.

Who Is The Sandwich Generation In Australia?

The sandwich generation is typically adults in their 40s and 50s. They are raising children while also taking on increasing responsibility for an ageing parent, usually while working full time. In practice this means managing two sets of competing needs at once. School pickups and GP appointments. Household budgets stretched across two generations. A constant background layer of coordination that is hard to switch off.

The care involved is not always dramatic. For many families it starts small—help with shopping, a lift to an appointment, a check-in phone call that turns into an hour. Over time, that informal support can quietly become the primary thing keeping a parent safe at home, and the person providing it rarely has time to step back and assess whether the arrangement is sustainable.

Signs Your Ageing Parent May Need Support at Home

Common signs that your parent may benefit from additional support include:

  • The house is becoming harder to keep on top of
  • Meals are being skipped or replaced with easy options that lack nutrition
  • Medical appointments are being missed or forgotten
  • There has been a recent fall, or mobility has noticeably changed
  • Your parent is becoming more isolated or withdrawn
  • You move from helping out occasionally to taking on a regular caring role

That last point matters as much as the others. If the current arrangement only holds because one person is consistently overextending, it is not a stable arrangement. Getting formal support in place protects both your parent’s wellbeing and yours.

One practical note on language: many older Australians associate words like aged care with losing independence. Framing support as help with specific tasks, like cleaning, transport and meals, is often an easier starting point for the conversation.

What Is The Support at Home Program?

Support at Home is the Australian Government’s home care program for older Australians, launched on 1 November 2025. It replaced the Home Care Packages Program and the Short-term Restorative Care Program. The program funds a range of services to help older people remain safe and independent at home, with funding amounts based on an assessed classification level.

Support at Home is delivered by registered providers and accessed through My Aged Care. Funding varies depending on the level of assessed care need.

Classifications 1 and two typically cover a few hours of support per week and suit people who need occasional hep with everyday tasks. Higher classifications, up to Classification 8, are designed for people with more complex or intensive care needs and come with significantly larger annual budgets. The classification is determined during the in-home assessment, not self-selected, so the amount of funding your parent receives will reflect what the assessor identifies as their actual needs.

Learn more about Support at Home classifications.

What Services Does Support at Home Cover?

Support at Home can fund a broad range of services depending on your parent’s assessed needs:

  • Personal care — help with showering, dressing, and daily personal routines
  • Domestic assistance — cleaning, laundry, and household tasks
  • Meal preparation — cooking fresh meals and monitoring nutrition
  • Transport — getting to medical appointments, shops, or social activities
  • Social support — companionship visits and outings to reduce isolation
  • Allied health — physiotherapy, podiatry, and occupational therapy
  • Home modifications — equipment or changes to reduce falls risk

These are practical services that can meaningfully reduce the stress on family carers and protect the relationship you have with your parent, because you are no longer solely responsible for every aspect of their day.

How To Apply For Support at Home

The process starts with a free assessment through My Aged Care. An assessor (typically a nurse or social worker) visits the home to discuss how your parent is managing daily tasks and what level of support they may need.

The general steps are:

  1. Call My Aged Care on 1800 200 422 or register online at myagedcare.gov.au
  2. Complete the in-home assessment with an assessor
  3. Complete an income assessment through Services Australia or the Department of Veterans’ Affairs if applicable
  4. Receive an outcome letter confirming the approved classification and funding arrangements
  5. Choose a registered Support at Home provider and sign a service agreement

Important: Once funding is assigned, there is a 56-day window to select a provider and sign a service agreement. If this deadline is missed, funding may be withdrawn and your parent may need to re-enter the queue. For this reason, many families start researching providers before the allocation letter arrives.

Read our step-by-step guide on how to apply for Support at Home funding

How To Find a Registered Support at Home Provider

Choosing a provider is rarely a quick process. You have to weigh up fees, availability, and service options across multiple different organisations. It is a big job to manage on top of your normal daily routine.

Aged Care Decisions offers a 100% free and independent service to help you find a registered Support at Home provider. We do the research for you. Our team compares providers based on your exact location, budget and care needs. You receive a tailored options report, and we even help organise the initial provider meetings. 

Get your FREE Aged Care Provider Options Report today.

Here’s how Aged Care Decisions’ FREE aged care matching service works:

Home Care

Find a Home Care Provider you’ll love. Get a FREE list of Home Care Options.

Aged Care

Get a FREE customised list of Aged Care Room Vacancies near you.

Respite Care

Need a break? Get FREE assistance to find Respite Care options that suit your needs.

DOWNLOAD OUR FREE 2026 AGED CARE GUIDE

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With the Support at Home Program now starting on 1 Nov 2025 and new out-of-pocket fees coming, now’s the perfect time to sign up with a provider and save on fees until 1 Nov or review your current one to ensure you’re getting the best support. Get your free list of providers and compare now.