Who are Aged Care Decisions?

Jan 24, 2024 | ABOUT US

Aged Care Decisions is Australia’s largest Aged Care Placement Service. Our FREE service helps families find aged care vacancies, Home Care Providers and respite care options that match the care needs and preferences of their loved ones.

We assist tens of thousands of families each month to navigate the complicated and often frustrating process of placing loved ones into aged care.

We save time and reduce the stress of finding vacancies and providers with availability.

Our mission:

To bring comfort to people by empowering them in their residential aged care and home care experience.


How does Aged Care Decisions’ FREE service work?

Get started by visiting our website agedcaredecisions.com.au where you can complete a quick enquiry form.

Our team will then contact you to discuss your care needs, location, budget, and personal preferences.

Our custom-built technology and our dedicated support team will find the best matched aged care vacancies or home care providers for you.

We will send you a personalised aged care Options Report containing ONLY aged care options that are currently available and that suit your specific needs.

You won’t waste time calling providers just to find out they have no service availability or aren’t quite what you’re looking for.

Our team can assist you through every stage of your care journey – from booking tours, contacting providers on your behalf, and even making the move into residential aged care.

Connect with us here to get started.


Here’s how Aged Care Decisions’ FREE aged care matching service works:

About the Aged Care Decisions team:

Our passionate, high-performing team is made up of aged care specialists who are ready to help you at every stage of your aged care journey.

When you connect with Aged Care Decisions you will receive tailored, personalised service and advice from a real person. Our team assists tens of thousands of families across Australia each month.

When you choose Aged Care Decisions’ free service you will be assisted by two types of team members:

A Care Assessment Officer will be your first point of contact. They will gather relevant information about you or your loved one and make sure they understand your care needs and preferences.

A Placement Specialist will then be your ongoing personal contact. They will assist you to find and secure an aged care vacancy or home care provider that suits your specific needs. They will be with you every step of the way. Our Placement Specialists are experts in aged care and can guide you through the aged care process with less stress and hassle – and at zero cost to you.


Is Aged Care Decisions service really 100% FREE?

Our service is 100% free for families.

Providers pay us a set, industry-standard placement fee. Families never pay us a cent.

All providers pay the same fee, regardless of their size and location. We don’t have favourites – we are 100% independent.


Why use Aged Care Decisions to find aged care options?

Finding suitable aged care isn’t as simple as booking a hotel bed. Room vacancies change daily, and home care providers are constantly reviewing where and when they provide services as staff availability changes.

Our innovative technology, partnerships with more than 70% of providers in metro areas, and knowledgeable team combine to make the process faster, easier, and less stressful for families. Essentially, we do all the running around for you.



What can you expect from one of our calls?

When you have completed our enquiry form, you can expect the following process:

You will receive a call from one of our Care Assessment Officers. This will be a confidential discussion about you or your loved one’s current situation, what they are looking for, what support they need, and when they need it. Your Care Assessment Officer will also provide clear and concise information about the aged care process, and what you need to do next.

If you are ready to take the first step towards finding aged care, you will be allocated one of our Placement Specialists, who will be your main point of contact moving forward.

After gathering a few more details, and thoroughly understanding your needs, they will use our custom-built software to generate an aged care Options Report containing available options that suit your specific requirements. This report will be emailed to you after your conversation and will summarise 5-7 provider options for you to consider further.

When you choose your favourites, we connect with providers on your behalf and guide you through the engagement/placement process.



What else can Aged Care Decisions help me with?

We do more than just deliver a list of aged care vacancies and home care providers.

We can also:

  • Answer your questions about aged care.
  • Provide you with helpful aged care resources.
  • Help you understand how aged care fees are calculated.
  • Assist with your questions and/or concerns and guide you to the correct support service.
  • Guide you through the process of filling out forms and assessments.
  • Create a customised list of aged care options, based on your care needs, budget and location.
  • Provide information about aged care facilities.
  • Help advocate for you to get a placement at your preferred facility.
  • Help book a tour at the facilities in your shortlist.


How did Aged Care Decisions get started?

The concept was conceived in 2013 by two Melbourne-based entrepreneurs who recognised the need for accessible, independent, and reliable information to help families compare, select, and engage with aged care providers.

After personally experiencing the difficulty involved with finding suitable aged care for a loved one, they were motivated to find a way to reduce the stress and confusion associated with finding aged care vacancies and providers with availability. And so Aged Care Decisions began.

From humble beginnings (in a tiny office space for two, and with only a handful of clients) the duo has carefully curated a highly skilled, compassionate team of over 120 aged care specialists who assist tens of thousands of families every month.


How to connect with Aged Care Decisions:

To receive a call from a Care Assessment Officer you can click here or call us on 1300 775 870 to get started.


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More Information

Home Care

Find a Home Care Package Provider you’ll love. Get a FREE list of Home Care Options.

Aged Care

Get a FREE customised list of Aged Care Room Vacancies near you.

Respite Care

Need a break? Get FREE assistance to find Respite Care options that suit your needs.

Carers guide

Blog Categories

Aged Care Decisions


Let us assist you in finding Aged Care Services

We will assist in any way we can and are always ready to take your call.
You can contact us at 1300 775 870 or fill in the form below and we will contact you shortly.

*Please note: Job Seekers DO NOT CONTACT US. Our service is exclusive for families.*