The new Aged Care Decisions App is the first of its kind in aged care. It is designed to make placements more streamlined by providing quick and efficient communication between families and aged care facilities. This is not just a piece of new technology – it is a key innovation in providing consumer directed, accessible aged care placement services for all Australians.

We understand that you may have a few questions about the app and how it will impact you as a Provider. Here are some of our most frequently asked questions. If your question does not appear on the list please send us an email at with your question (include any screenshots in the email if you can).

Do I have to use the app to send messages?

No. When you receive a new message you will be sent an email alert to your inbox. To reply to the message you just need to click on the link in the email. A page will open up in your internet browser and you will be able to respond to the message.
Alternatively, you can access all your messages by logging in to our Provider Portal.

Does the client get notified of my response immediately

Yes. They will be notified within the app of any response you make to a message or a tour.

Can my local facility manager manage the tour requests and messages?

Yes. That is the way most facilities work and our system is designed to work seamlessly that way. If you need help setting this up for your team then get in touch with us.

Does the Provider Portal still work the same way?

Yes. Some pages may look a little different as we aim to make all our communications the same but the page function all remains the same.

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