In the time that Aged Care Decisions has been operational we have seen the very fundamentals of aged care shift – driven by an increase in supply of beds, new facility openings, the increasing usage of home care, increasing RADs, and the increasing expectations of residents and their families. These changes are the new ‘norm’ in aged care.
At the same time, we have witnessed details of horrific, albeit isolated, behavior documented and coming to light – leading to the ROYAL COMMISSION.
It is clear that aged care is arrived into a new era of transparency and consumer rights. If the experience of other industries is any example, with increasing consumer rights comes increasing consumer expectations. Indeed, our Case Managers are at the forefront of addressing and expressing such increased expectations to providers.
But the expectations of transparency are not isolated to just providers. At Aged Care Decisions we believe that all parties involved in the aged care placement process ought be subject to the same level of transparency.
From day 1 transparency has been at our core. We were the first to popularise a more equitable and accessible placement support model that was free for families, and openly charged providers a placement fee. Our model remains one of the very few that charges all providers the exact same amount, and does not look to ‘double dip’ to charge families in the advent of certain circumstances.
Our belief is that the time is right for aged care placement intermediaries to step up and join the new era of transparency. As such, we have committed to, and launched, a Voluntary Code of Conduct.
Our Voluntary Code of Conduct is binding on every staff member of Aged Care Decisions, and commits us to full transparency in all facets of our business. That means transparency in what we tell families about what we do, how and when we tell families how we get paid, what that payment is, what we will not do.
We welcome your feedback on our Voluntary Code of Conduct, as we look to meet the increasing expectations of families and providers moving forward.