From 9 December 2024, the ACAT (Aged Care Assessment Team) and RAS (Regional Assessment Service) systems were merged into a new, unified process called the Single Assessment System. This change aims to simplify aged care assessments and ensure older Australians receive timely and consistent access to support.
To understand how the new assessment process works and what it means for you or a loved one, visit our full guide on the Single Assessment System for aged care.
My Aged Care is part of the Australian Department of Health and Aged Care. It is the entry point for older Australians who need government-funded aged care services.
Here is some helpful information about My Aged Care, who is eligible for government-funded support and how senior Australians can apply for and receive aged care funding.
The Australian government established My Aged Care to ensure our rapidly aging population receives the care needed to live in a safe and comfortable way.
My Aged Care coordinates funding for:
- Residential aged care
- Short-term respite care
- Support at Home Packages
- The Commonwealth Home Support Program (CHSP)
My Aged Care is the starting point for accessing government-subsidised aged care services.
More on residential care:
What do aged care homes provide?
More on respite care:
The pros and cons of residential respite care for seniors
More on home care:
Your complete guide to the Support at Home Program
Read more about SAH vs. HCPs: Support at Home vs Home Care Package (6 Key Differences)
More on CHSP:
All about CHSP – the Commonwealth Home Support Program
Connect with Aged Care Decisions to receive a FREE, tailored, interactive residential aged care, home care or respite care Options Report for you to review, consider and compare.
Who is eligible for funding through My Aged Care?
Any Australian who meets the eligibility criteria can receive support from My Aged Care.
Age requirement:
You or your loved one must be over 65, or over 50 for Aboriginal and Torres Strait Island people.
There may be exceptions to the My Aged Care age eligibility limit for individuals who have a low income, are homeless or might be at risk of becoming homeless. If you or your loved one are over 50 (45 for Aboriginal and Torres Strait Island people) and believe this exception may apply to you, you should call My Aged Care on 1800 200 422 to enquire.
Care needs:
As older people require varying levels of assistance during different life stages, the Health Department determines eligibility based on specific care needs.
You may be eligible for aged care services if you’ve:
- been diagnosed with a medical condition or have reduced mobility.
- had a recent fall or hospital admission.
- experienced a change in family care arrangements, or
- noticed a change in what you can and can’t do or remember.
My Aged Care’s eligibility checker
My Aged Care have a handy eligibility checker on their website that lets you quickly check if you meet the requirements for an assessment before you apply. This online tool is very simple to use and takes only a few minutes. It uses visual prompts to help you share the areas where life has become challenging.
You can find the My Aged Care eligibility checker here: Am I eligible for an assessment? | My Aged Care
How do I apply for funding through My Aged Care?
Before you can receive government-subsidised aged care services, you must register with My Aged Care and complete an aged care assessment.
Get started by registering online here: Apply for an aged care assessment | My Aged Care or call My Aged Care on 1800 200 422 to discuss your care needs.
Next, you will be assessed through the Australian Government’s Single Assessment System by a trained aged care assessor.
The type and scope of the assessment are based on your care needs and circumstances, rather than separate assessment services. The Single Assessment System is used for people seeking lower-level supports, ongoing in-home care under the Support at Home program, or entry into residential aged care.
These assessments are usually completed in person (sometimes via phone or video-link) and take between 1-3 hours depending on your situation.
Here’s more information about the Single Assessment System.
Frequently asked questions about eligibility for funding through My Aged Care
Is funding received through My Aged Care means tested?
Yes. To determine how much you may need to contribute to the cost of aged care services accessed through My Aged Care, you will complete an income and assets test – also referred to as a means test.
This test considers an individual’s income and assets. Individuals who exceed the minimum threshold for income and assets are likely to be asked to contribute to some of their aged care costs.
The means test is separate from your aged care needs assessment. Your care assessment determines eligibility and the level of support you require, while the income and assets assessment (conducted by Services Australia) determines any financial contributions.
How contributions apply depends on the type of aged care service you receive.
For services such as Support at Home and residential aged care, income and assets are used to determine whether you need to contribute to the cost of care. Under the Support at Home program, contribution arrangements can vary depending on the type of services received (for example, clinical care versus everyday living supports), and different limits may apply rather than a single annual cap across all services.
For entry-level services delivered through the Commonwealth Home Support Programme (CHSP), there is no formal income and assets test. Instead, providers may ask for a client contribution, which is generally not based on income or assets.
The current Schedule of Fees and Charges for Residential and Home Care can be found here:
Schedule of Fees and Charges for Residential and Home Care (agedcaredecisions.com.au)
Can I be reassessed by My Aged Care if my care needs change?
Yes. It is normal for people’s needs and support requirements to change over time. You can request a reassessment through My Aged Care – normally this is associated with a significant change in circumstances or health such as diminishing mobility.
A re-assessment may increase the funding level you are eligible to receive commensurate with your increased support needs.
What if I’m not eligible for aged care funding support?
If you or your loved one are not eligible for government-subsidised services through My Aged Care, there are other options.
You may consider accessing support through a provider that isn’t government-funded, but this will be at your own expense.
If you are dissatisfied with the outcome of your aged care assessment, you can contact My Aged Care or your assessor to discuss your concerns and request a review of the decision.
If you remain unhappy after this process, you can request a formal review in writing, which may be escalated to the Secretary of the Australian Government Department of Health and Aged Care if required.
How can I find suitable aged care providers?
Aged Care Decisions can assist you through every stage of your aged care journey.
Complete our online enquiry form, and one of our professionally trained aged care specialists will contact you to discuss your care needs.
Our custom-built software can match your location, budget, care needs and personal preferences, with residential aged care vacancies and available home care providers in your area, that suit your specific needs.
You will then receive a tailored, interactive Options Report shortlisting aged care facilities or services for you to review, consider and compare.
Our service is 100% free for families and we currently assist tens of thousands of families every month. We can assist you to find suitable aged care options with less stress, less hassle and at ZERO cost to you.
