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Emergency Respite

Background

Introducing the Carer Gateway

The Australian Government has introduced a new service delivery model for carers. It aims to help them get the support they need early, before reaching crisis point.

The new delivery model, called the Carer Gateway, is part of an overall $700 million investment by the Australian Government to support Australia’s 2.7 million unpaid carers.

A new regional network of service providers has been appointed to deliver a range of carer support services – including carer support and planning, in person and phone based coaching, counseling & in person peer support and access to emergency respite.

increased choice, increased support

A New Model of Emergency Respite Support

A key element of the Carer Gateway is making emergency respite and crisis support more available, accessible and tailored to carers in a nationally consistent manner.

Commencing in April 2020 the Carer Gateway will reform how a number of respite support and assistance services are delivered to carers, having formerly been delivered by the network of Commonwealth Respite & Carelink Centres (CRCC). Within this, the Carer Gateway will assist carers to find and place a loved one into emergency respite within residential aged care.

Aged Care Decisions has been appointed by a number of Carer Gateway regional delivery providers to provide emergency respite support & brokerage services in a number of regions across Australia.

The support provided by Aged Care Decisions on behalf of the Carer Gateway has a focus on increasing choice, and increasing support. 

For the first time a highly personalised case management approach is being used to provide carers with emergency respite & aged care placement support, information, advice and placement options. That support is available to carers seven days a week.

Aged Care Decisions is already Australia’s largest aged care placement & support service, assisting thousands of families a month for free to quickly, efficiently and easily access matched aged care options in their area. Our service works with over 1,000 aged care providers nationally.

Carers using the Carer Gateway also have increased choice in selecting an emergency respite provider, through the introduction of a Consumer Choice Guarantee.

Carers have priority access the national database of aged care vacancies operated by Aged Care Decisions, and are provided with a minimum of three emergency respite options to choose from, or provided with an option of their own choosing.

Respite placement options are be provided to carers on the basis of a locational and clinical match existing between aged care facility and care recipient.

By partnering with the Carer Gateway regional delivery providers, Aged Care Decisions is able to offer carers a highly personalised support service to increase understanding, save time, increase choice and, ultimately, reduce stress.

Provider FAQ

Frequently Asked Questions

What's happened to the Commonwealth Respite & Carelink Centres?

As of April 2020 a number of reforms will be implemented that will see a range of respite assistance services for carers be delivered by the Carer Gateway. In the past a number of these services had previously been delivered by the network of Commonwealth Respite & Carelink Centre’s (CRCC’s) across Australia. In areas where Aged Care Decisions is working with the Carer Gateway regional delivery providers, the emergency respite support and brokerage services previously provided by the CRCCs will be provided by Aged Care Decisions.

What regions does the Aged Care Decisions emergency respite service operate in?

Presently Aged Care Decisions has been appointed by Carer Gateway Regional Delivery Partners to provide respite support & brokerage services in regions covering Queensland and part of New South Wales.

How do we register to receive emergency respite referrals?

Your organisation can register to receive Carer Gateway respite referrals by filling in the enquiry form at the bottom of this page. Once completed a representative from Aged Care Decisions will be in touch to complete the process.

A provider can also elect to receive Permanent Transition Service referrals at the same time.

Does a provider have to pay to receive Carer Gateway emergency respite referrals?

No. Aged Care Decisions provides its services to the Carer Gateway under agreement with each Carer Gateway regional delivery partner. No fee is charged to an aged care provider for the emergency respite support provided to a carer through the Carer Gateway. That means no initial or ongoing fee is payable by the aged care provider.

How are Carer Gateway emergency respite referrals provided?

Aged Care Decisions utilises an online Provider Portal to facilitate interaction between carers, Carer Gateway regional delivery partners, Aged Care Decisions and aged care providers. All Carer Gateway respite referrals are sent via email, with full details available in the Provider Portal. Additionally, a member of our Emergency Placement Team follows up each referral via phone to the aged care provider.

Aged care providers can also use the Provider Portal to advise and update vacancies, update private respite fees, switch facilities on or off from receiving Carer Gateway referrals, and advise after hours contact points for Carer Gateway referrals.

How do we advise changes in respite vacancies?

Providers can use the online Aged Care Decisions Provider Portal to advise vacancy status, update vacancies, update private respite fees, and nominate particular care needs that can or cannot be catered for. This is done quickly and simply – with one click, and can be done as often as providers desire.

How does Aged Care Decisions shortlist respite options for a carer?

Aged Care Decisions will shortlist respite options for a carer from its live national database of aged care vacancies. Providers must be registered with the Aged Care Decisions Provider Portal, and advise they wish to receive emergency respite referrals. On a case by case basis the Emergency Placement Team check the live national database, and filter facilities based on location and clinical need. Importantly, Aged Care Decisions does not recommend one facility over another. Our role is to filter and shortlist, and provide carers with maximum choice.

What is the 'Consumer Choice Guarantee', and how does it work?

Aged Care Decisions is responsible for facilitating and brokering respite on behalf of carers. In doing so, our Emergency Placement Team shortlist aged care facilities in a particular area that match the care needs of the care recipient.

Where location and clinical need allow, carers receive a minimum of three respite options, or an option of their own choosing. These options are aged care facilities and providers registered on the Aged Care Decisions Provider Portal.

Will you negotiate respite fees on behalf of a carer?

Yes. Depending on region Aged Care Decisions is responsible for negotiating how Carer Gateway funding will be applied for a respite stay, presenting these options to a carer, and facilitating the appropriate contractual paperwork.

Will you refer residents who are under 65?

Yes. The Carer Gateway is responsible for funding & co-ordinating support services to all types of carers – including those with a disability. Where clinically appropriate Aged Care Decisions may provide Carer Gateway emergency respite referrals for individuals who are under 65.

How do we get started?

Your organisation can register to receive Carer Gateway respite referrals by filling in the enquiry form at the bottom of this page. Once completed a representative from Aged Care Decisions will be in touch to complete the process.

REGISTER

Provider Registration Enquiry

In order to receive Carer Gateway emergency respite referrals from Aged Care Decisions your organisation must be registered. Complete this form to enquire about registration, and receive additional registration information. Registration enquiries are processed in the order in which they are received. 

Is your organisation the operator of one or more residential aged care facilities registered and accredited by the Aged Care Quality & Safety Commission