Frequently Asked Questions
Contact us on
1300 775 870
Aged Care in General
What's the first step?
The first step in the aged care process is typically receiving an Aged Care Assessment.
This will enable the person entering residential aged care to obtain Australian Government funding for the majority of their aged care.
Read more in the Getting Started page.
How much does aged care cost?
The Australian Government regulates what fees can be charged for aged care.
There are four types of fees that may be applicable. Whether they apply, and how much they are, will depend on the financial circumstances of the person entering care.
You can get a breakdown of the fees applicable for aged care on the Aged Care Fees page.
Can someone enter Aged Care temporarily?
Short answer, yes.
There are typically two types of admissions into residential aged care.
The first is a permanent aged care admission. That means the person entering care will do so on a permanent basis – meaning they will reside at the aged care facility until they decide to transfer to another aged care facility, or otherwise depart.
The second type of admission is for a respite stay. This is a short term stay in an aged care facility – and typically lasts a few weeks. This type of admission is heavily subsidised by the Australian Government, and allows carers and other families to obtain a respite break.
Respite stays are organised in a slightly different manner. If you are seeking a short term respite stay Aged Care Decisions can prepare a customised list of suitable aged care options in your area.
How can we find aged care room vacancies?
Unfortunately for families, finding an aged care vacancy is not as easy as booking a hotel room.
Aged care facilities must closely look at the care needs of the person entering aged care, to ensure any vacant rooms are suitable. Different facilities offer different types of care. And even within a facility, different ‘wings’ or parts of the facility cater to different needs.
To take all of the legwork out of the process, Aged Care Decisions can prepare a customised list of matching aged care options.
This is a 100% free service, and allows you to shortlist and tour a range of options that have already been vetted as matching your desired care needs, preferences and budget.
What forms do we have to fill out for Aged Care entry?
- Centrelink Forms – Read the Centrelink page to work out which forms must be filled in for your particular scenario. The Centrelink forms can be downloaded online.
- Aged Care Facility Application Forms – something that can be largely eliminted by using the free Aged Care Decisions placement service.
What is Power of Attorney & Guardianship?
Both ‘Power of Attorney’ and ‘Guardianship’ are legal terms relating to the authority that one person has to make decisions on behalf of another person. Both are relevant to aged care placement.
Power of Attorney
A person can appoint another person as their Power of Attorney, or ‘POA’ for short.
The decision to appoint another person as a POA is done through a formal written document. That document differs state by state, as do the laws relating to how a POA is created.
A POA can make both personal decisions (e.g. relating to medical care) and financial decisions (i.e. sign contracts) in place of another person.
There are typically two types of Power of Attorney that can be created:
- General Power of Attorney – this appointment is typically done for a set period, or for a set reason
- Enduring Power of Attorney – this appointment tyipically has no end date, and is done when a persons health or mental capacity may be decline.
Importantly, the person who has appointed a POA still retains their legal right to make decisions on their behalf.
Guardianship is a formal legal process that is commenced in a court or tribunal, the end point of which is to have a person appointed as the legal guardian of another person.
The exact process and requirements of guardianship differ state by state.
In an aged care context, a guardianship process may be used to appoint one or several people as legal guardians of an older person who has impaired capacity to make decisions in their own best interest.
In plain english, guardianship allows one or several people to override the legal decision making capacity of another person.
About This Free Service
Who is Aged Care Decisions?
Aged Care Decisions is a 100% independently owned and operated organisation.
Started in 2013 by two regular aged care consumers who wanted a better way for families to make more informed decisions, our organisation is not owned or controlled by any particular aged care provider.
To ensure continued transparency and integrity, Aged Care Decisions has a Voluntary Code of Conduct that enshrines our committment to transparency, impartiality and accountability.
What can this service do for our family?
Aged Care Decisions is Australia’s largest aged care placement service.
We help families by:
- Providing detailed information & advice about how aged care works (including how fees work)
- Preparing a Customised Aged Care Options Report – which matches the care needs, preferences & budget of the person entering care with room vacancies in their area. This alone saves weeks of running around, dead ends and false starts
- Making available the free Aged Care Decisions App – whereby families can review shortlisted options, book tours, send messages to aged care providers, share information with other family members and undertake other tasks related to the placement process
- Assigning a dedicated Placement Specialist – who will assist you and your family at every step
- Booking tours on your behalf
- Interacting with aged care facility admissions staff on your behalf to sort out paperwork
What do other families say about your service?
Have a read what other families have said about our service through Google Reviews:
Which aged care facilities are on your system?
Aged Care Decisions is Australia’s laregest aged care placement service. We work with over 1000 aged care facilities across Australia, including the vast majority in metropolitan areas.
Every aged care provider registered in our system must be currently accredited and licensed by the Australian Government’s Aged Care Quality & Safety Commission.
If Aged Care Decisions determines that an aged care provdier has lost its accreditation, for any reason, or if we receive complaints of significant dissatisfaction by families which are documented and can be proven, the provider may be excluded from our network.
How do you create a customised report?
Using our network of hundreds of aged care facilities across Australia, Aged Care Decisions helps families identify options based on a loved one’s stated needs, preferences and budget.
We take this information, and match it against known and existing aged care vacancies in nursing homes in the area of interest.
Importantly, we do not recommend one facility over another. Ultimately, it is up to a family, and their gut feel, about which facility is best to choose.
What is a 'ACD Privacy Code'?
Aged Care Decisions takes privacy very seriously. In order to receive a Customised Aged Care Options Report we must verify certain information.
This information includes personal information, the clinical needs of the person entering aged care, their financial capacity, particular facility or room preferences, and a range of other information.
Once this information has been provided, you will be sent an ACD Privacy Code via SMS.
Using this Code you will be able to view shortlisted aged care options, book tours, message your preferred aged care providers, share the information with relatives, and undertake a range of other functions.
What happens after the ACD Privacy Code is entered?
Once the ACD Privacy Code has been entered you will be able to:
- View full details of all aged care facilities that match your care needs, preferences, budget, timeline and desired location
- Shortlist facilities
- Book tours
- Create notes & tour reviews after visiting shortlisted facilities
- Send private messages to key admissions staff of aged care facilities
- Access the Aged Care Decisions Info Hub
- Share the app & information with relatives, so they can input on the decision making
What's the price?
When does a provider pay?
What's the cancellation policy?
An operator can cancel at anytime.
Can we pay more to receive more introductions?
Did you disclose this fee to your clients?
What information to we receive in referrals?
What is a resident passes away or moves out after moving in?
What if we're already talking to a family?
How do we get started?
Simply fill out a one page Placement Introduction Registration Form, and we can have your organisation up and running on the same day. Register below.
What's happening to CRCC's?
Can we still receive respite referrals?
Will Aged Care Decisions still charge us a respite placement fee?
If a care recipient converts to a permanent admission Aged Care Decisions will charge the balance of the standard Placement Introduction Fee. For providers registered with Aged Care Decisions this will mean
Can we advise changes in respite vacancies?
Get in touch
The team at Aged Care Decisions are here to help! Whether you are a family looking for Aged Care options for a loved one, a facility looking for information about becoming an Aged Care Decisions partner or a Health Professional looking for resources and support we are here to help.