Are you happy with how your Home Care Package funds are being used?
Your Home Care Package funds are YOUR money. Your Home Care Package Provider should be delivering the following to ensure you’re getting everything you need to live your best life at home:
Fast response to your queries and needs
How responsive is your Home Care Package Provider? Are they quick to get back to you, or are you continually chasing them up or waiting for them to call?
You should expect communication with your provider to be on par with the real-life conversation below. If it isn’t, then it may be time to explore your options.
Consistent availability
Does your provider have the staffing and resource capacity to consistently deliver the care you need? Do you feel valued as a customer or are you often being let down?
If your services are regularly cancelled or postponed – or if you’re receiving less-than-excellent service and care, you can likely find better.
Maximum hours of support
How many hours of support do you currently receive? Could your package budget stretch further to deliver more services? If you think it could, then comparing and/or changing providers could deliver more support for you at home.
A suitable range of services
As your care needs change, so should the services and supports you receive via your Home Care Package.
Can your current provider deliver everything you need? If not, you can switch your package to a different provider who can.
We’ve created this handy checklist outlining what you should consider when switching home care providers:
Changing Home Care Package Providers – FAQ & Checklist
Aged Care Decisions can assist you to explore your options
Our custom-built software together with our Placement Specialists can match your location, budget, care needs and personal preferences with Home Care Package Providers that suit your specific needs. We do the running around for you – and it costs you NOTHING.
Here’s how our service works:
