Priority home delivery for seniors & vulnerable Australians: Coles | Woolworths

Jul 22, 2022

Woolworths and Coles, the Australia’s two major supermarkets, are offering home delivery for seniors & vulnerable Australians during the COVID-19 pandemic.

Priority home delivery services for seniors & vulnerable Australians: Coles | Woolworths

This will ensure that groceries will be delivered to everyone in a prioritized manner and first to people who are most in need. The vulnerable include the elderly, people with disabilities, anyone who might be infected, or anyone whose condition requires isolation from the general population.

To use the priority delivery services offered by Coles and Woolworths, you must have an online account. If you do not already have such an account and do not know how to set one up, ask a family member or friend to help you or to set it up for you.

Coles Home Delivery for Seniors and Vulnerable Australians

To access Coles’ Online Priority Services, known as COPS, you must be a member of any one of the following groups:

  • An existing Coles Online and flybuys customer aged 70 years or over
  • Over 65 and registered with the government’s My Aged Care program
  • An Indigenous Australian aged 50 years or older and registered with My Aged Care
  • A NDIS participant
  • An aged care, disability care, or other business that provides services to a vulnerable population

Step 1 | Coles Online Priority Account

If you have an existing Coles Online account, log into it. If not, set up a new account.

First-time customers can order right away if they create an account, though Coles has advised that during busy times there may be a 24-hour delay.

You can contact Coles Online Support Centre on 1800 455 400 if you still cannot access COPS services after 24 hours.

Step 2 | Apply for Coles Online Priority

The “Apply Now” button will appear once you have created your account and logged in. When you click this button, make sure you have your My Aged Care or NDIS code handy.

Participants in the NDIS should have received a unique code via SMS. Please contact the NDIA directly if you did not receive this code.

Step 3 | Coles Online Shopping

Coles Online Shopping for groceries is easy. Just select the items you want and add them to your shopping cart. Choose the delivery window that suits you – currently, these are in 6 hour blocks so that vulnerable Australians can receive their items and meet their needs.

Coles is also offering a Click & Collect service option. Customers can simply show the Click&Collect order confirmation when collecting their shopping from the in-store Click&Collect concierge service*.

Woolworths Home Delivery for Seniors and Vulnerable Australians

As part of its Priority Home Delivery Service, Woolworths delivers grocery items to vulnerable members of the community on a priority basis.

Seniors, people with disabilities, those with compromised immunity, or those who need to isolate themselves are eligible for this home delivery service.

Step 1 | Woolworths Home Delivery Priority Account

A Woolworths online account must be created, or you must log in if you already have one.

Step 2 | Woolworths Priority Assistance

After creating your account and logging in, complete the Request for Priority Assistance Form. The My Aged Care registration number, your Australian Concession card, or a NDIS number will be required as proof of your eligibility.

Step 3 | Woolworths Home Delivery for Seniors Decision

You will be notified of Woolworths’ decision regarding your request for Priority Assistance within 24 hours of making it.

Step 4 | Woolworths Online Shopping

Once you’ve been approved, you can order groceries online and choose a delivery option. It’s now contactless for all Woolworths deliveries – though drivers will make every effort to assist people with disabilities and seniors. Once the items have been delivered, the driver will take a photo of them instead of asking for your signature as proof of delivery.


Home delivery for seniors is great for the local community

This process will benefit those most in need in our community. Both services are available for those who require it, including the elderly, people with disabilities, and those who must self-isolate.

This home delivery for seniors program offered by Woolworths and Coles is not only great for the local community, but with this move we could possibly be seeing a great display of cooperation between government and retail businesses during times of need. We all know that homes are going to be places of high infection risk due to the fact that they can potentially house many more people than work environments like hospitals.

The fact that these large companies like grocery stores have stepped up to offer their services shows that they are taking their responsibility in providing aid very seriously. I think that our community should be grateful for the actions of Woolworths & Coles.


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Aged care is an important and necessary service, but it’s crucial that the right decisions are made when it comes to choosing a facility for your loved one. Aged Care Decisions provides assistance to families at every stage of the aged care or home care journey. We work with over 1200 facilities and assist over 6000 families every month, 100% free of charge. Find the care you need.


Did you know that a carer can do the home delivery for seniors?

Did you know that you can send your carer in your place to do the shopping for you? Major supermarkets are offering special opening times and Shopping Assistance for Elderly and people with disabilities and illness, but this doesn’t mean that you need to go yourself. You can send your carer in your place! This can be a much better option, as you won’t have to stress and worry about crowds, or finding the items you need quickly.
It also keeps you safe at home and away from the risk of contracting coronavirus.

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