Priority home delivery for seniors: Coles | Woolworths

Jul 22, 2022 | AGED CARE NEWS

Did you know that Woolworths and Coles, Australia’s two major supermarket chains, offer priority home delivery services for seniors & vulnerable Australians?

Priority delivery services for Australian seniors

An initiative that started during Covid-19 lockdowns, Coles and Woolworths priority delivery services remain accessible for seniors and vulnerable Australians.

The initiative was implemented to ensure that vulnerable people are able to access home delivery services for groceries and other necessities.

Eligible, vulnerable people include the elderly, people with disabilities, anyone who is infected with covid-19, or anyone whose condition requires isolation from the general population.

To use the priority delivery services offered by Coles and Woolworths, you must have an online account. If you do not already have such an account and do not know how to set one up, below are instructions relevant to each supermarket chain. You might also be able to ask a family member or friend to help you create an online account.

Coles Home Delivery for Seniors and Vulnerable Australians

To access Coles’ Online Priority Services, known as COPS, you must be a member of any one of the following groups:

  • An existing Coles Online and flybuys customer aged 70 years or over
  • Over 65 and registered with the government’s My Aged Care program
  • An Indigenous Australian aged 50 years or older and registered with My Aged Care
  • A NDIS participant
  • An aged care, disability care, or other business that provides services to a vulnerable population

Step 1 | Coles Online Priority Account

If you have an existing Coles Online account, log into it. If not, set up a new account.

First-time customers can order right away if they create an account, though Coles has advised that during busy times there may be a 24-hour delay.

You can contact Coles Online Support Centre on 1800 455 400 if you still cannot access COPS services after 24 hours.

Step 2 | Apply for Coles Online Priority

The “Apply Now” button will appear once you have created your account and logged in. When you click this button, make sure you have your My Aged Care or NDIS code handy.

Participants in the NDIS should have received a unique code via SMS. Please contact the NDIA directly if you did not receive this code.

Step 3 | Coles Online Shopping

Coles Online Shopping for groceries is easy. Just select the items you want and add them to your shopping cart. Choose the delivery window that suits you – currently, these are in 6 hour blocks so that vulnerable Australians can receive their items and meet their needs.

Coles is also offering a Click & Collect service option. Customers can simply show the Click&Collect order confirmation when collecting their shopping from the in-store Click&Collect concierge service*.


Woolworths Home Delivery for Seniors and Vulnerable Australians

As part of its Priority Home Delivery Service, Woolworths delivers grocery items to vulnerable members of the community on a priority basis.

Seniors, people with disabilities, those with compromised immunity, or those who need to isolate themselves are eligible for this home delivery service.

Step 1 | Woolworths Home Delivery Priority Account

A Woolworths online account must be created, or you must log in if you already have one.

Step 2 | Woolworths Priority Assistance

After creating your account and logging in, complete the Request for Priority Assistance Form. The My Aged Care registration number, your Australian Concession card, or a NDIS number will be required as proof of your eligibility.

Step 3 | Woolworths Home Delivery for Seniors Decision

You will be notified of Woolworths’ decision regarding your request for Priority Assistance within 24 hours of making it.

Step 4 | Woolworths Online Shopping

Once you’ve been approved, you can order groceries online and choose a delivery option. It’s now contactless for all Woolworths deliveries – though drivers will make every effort to assist people with disabilities and seniors. Once the items have been delivered, the driver will take a photo of them instead of asking for your signature as proof of delivery.


Alternatively, you can have your carer shop for you.

Did you know that you can have your home care service provider do your grocery shopping for you?  Speak to your Home Care Package provider about allocating package funds to assist with shopping.

Find out more here: What can I spend my home care package on? (


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