Aged care agencies and consultants – how can they help?


Aged care can be difficult to navigate – especially if you’re not even sure where to start!

If you find yourself struggling, you may consider engaging one of many aged care organisations, agencies, consultants, and brokers that assist families through the process.

This article outlines how these services may be able to help you.

Government Services – My Aged Care

Government organisation My Aged Care has a team of Customer Service Officers and Aged Care Specialist Officers who can assist families by:

  • providing in-depth information about the different types of aged care services
  • checking eligibility for government-funded services
  • making referrals for aged care assessments
  • providing financial information about aged care services
  • connecting you to local support services.

You can book a free face-to-face appointment, either in person or via video chat, by calling the Services Australia on 1800 227 745, from Monday to Friday, 8am-5pm.

Read more about My Aged Care: All about My Aged Care – Aged Care Decisions

FREE support service for families – Aged Care Decisions

Aged Care Decisions is Australia’s largest FREE Aged Care support and placement service.

Our 100% FREE service helps families find aged care vacancies, home care providers and respite care options that match the care needs and preferences of their loved ones.

We assist tens of thousands of Australian families each month by saving time, and reducing the stress involved with finding suitable aged care vacancies and providers with availability.

Here’s how our FREE service works:

  • Connect with us by completing this quick enquiry form.
  • Our team will contact you to discuss your care needs, location, budget, and personal preferences.
  • Our custom-built technology and our dedicated support team will find the best matched aged care vacancies or home care providers for you.
  • We will send you a personalised aged care Options Report containing ONLY aged care options that are currently available and that suit your specific needs. You won’t waste time calling providers just to find out they have no vacancies or aren’t quite what you’re looking for.
  • You choose the options you prefer, and then our team can assist you by:
    o booking tours for you
    o contacting providers on your behalf
    o securing a placement for you
    o helping you with paperwork and placement processes

We are here for you and your loved one through every stage of your aged care journey.


Why choose Aged Care Decisions?

Our service is 100% free for families.

Providers pay us a set, industry-standard placement fee. All providers pay the same fee, regardless of their size and location – so we are 100% independent.

There is NO OBLIGATION to choose any of the providers we recommend.

Our team are knowledgeable, empathetic, and genuinely love assisting families through the aged care process.

Essentially, we do all the hard work for you – SAVING time and REDUCING STRESS.

Get started by connecting with us here.

Aged Care Consultants and Aged Care Brokers can also be hired privately, and generally cost between $2,000 – $4,000 depending on your situation.


Access 100% FREE aged care support

Aged Care Decisions can make the aged care process MUCH easier for your family, without you having to spend a cent.

Our service is 100% FREE, 100% independent, and 100% personal.

If you are looking into home care, residential aged care, or respite care, our comprehensive FREE service is a great place to start.

Aged Care Decisions can do all the running around for you – with less stress, less hassle, and at ZERO cost to you.

Contact us now to get started.

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More Information

Home Care

Find a Home Care Package Provider you’ll love. Get a FREE list of Home Care Options.

Aged Care

Get a FREE customised list of Aged Care Room Vacancies near you.

Respite Care

Need a break? Get FREE assistance to find Respite Care options that suit your needs.

Carers guide

Blog Categories

Aged Care Decisions


Let us assist you in finding Aged Care Services

We will assist in any way we can and are always ready to take your call.
You can contact us at 1300 775 870 or fill in the form below and we will contact you shortly.

*Please note: Job Seekers DO NOT CONTACT US. Our service is exclusive for families.*