What are aged care agencies and how can they help?

 As our loved ones age, they may need support in a variety of ways to keep them healthy, mobile and connected. They may decide to choose their own aged care support or ask you to help them find the best option that will match their unique needs and preferences.

It can often be unexpected and overwhelming to make these important decisions, but you are not alone. Aged care placement agencies are there to help. Read below to find out how.


What are aged care agencies?

Aged care agencies help elderly people and their loved ones navigate the transition into aged care. Agency specialists offer extensive knowledge, industry connections and family decision-making support. Aged Care Decisions is Australia’s largest aged care placement agency. We are passionate about helping every family that reaches out to us find a home they love. Our service is 100% free.

If you decide to engage the services of an aged care placement agency, be sure they work around your key priorities and preferences and have the knowledge, skill and connections to find the most suitable home for you or your loved one.


Placing into aged care can be a complex and stressful process. A specialist needs to have a depth of knowledge in relation to;

  • Understanding your needs and preferences
  • Aged care options
  • Individual facilities
  • Current vacancies
  • The general needs of the elderly and how they can be met
  • Government subsidies and requirements
  • Application forms and processes

It takes a lot of time to research the process and available options, but Aged Care Decisions has all the information you need at their fingertips.



Placement agencies should have relationships and connections with a large variety of aged care facilities around Australia. This gives them a deep insight into the culture at each facility which helps them better match a facility to a potential resident and their unique preferences, faster and more effectively.


Family support

When it comes to choosing an aged care option, family members sometimes have differing opinions. An aged care specialist can provide information and support that helps the family work through their differences and find the best option for their family’s situation.

At Aged Care Decisions, we offer unlimited phone support and regularly check in on you throughout your aged care journey, so you can rest at ease, knowing we are there to support you and your family. Contact one of our friendly aged care specialists to get the process started today.


Do aged care agencies help with home care and residential aged care?

No. Many agencies are limited to only providing assistance for certain types of care.

At Aged Care Decisions, our goal is to find the right support for you or your love done  – whether in a residential facility or at home.

Whether you are looking for help at home, respite or permanent transition into an aged care home, we can assist you to make the right decision.


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Why do I need an aged care agency?

There is no requirement for you to engage an aged care placement service such as Aged Care Decisions. You can reach out to My Aged Care and try and navigate your way through by yourself. Unfortunately, given the complexity of the system, many people find that it can become quite over-whelming.

Aged care placement agencies can help you make sense of it all. They make the process much more straightforward, help you find suitable options faster, advocate and negotiate for you, guide you through each step of the process and support you and your family every step of the way.

Residential aged care and home care placements are in high demand in Australia, and there is often limited vacancies. The government has recently announced additional home care packages to help address this, but it can still be difficult to get approval for your preferred package or residential aged care placement. Engaging an agency to advocate on your behalf reduces time spent on phone calls and follow-ups, while ensuring you have the best chance of success.

The most valuable part of accessing an aged care agency is their ability to guide you, your loved one and your family through the entire process, from researching potential options to securing an aged care placement.

Regardless of where you are on the journey, our aged care specialists want to make the process easy and stress-free. Simply click here our call 1300 775 870 to access our free service.


Is it free to receive services from an aged care agency?

The fee for accessing services from an aged care placement agency vary. Some do charge you as their client a fee, whilst others provide a free service for their clients. For free services, like Aged Care Decisions, they receive a placement fee from the aged care provider for each successful placement in their facility. That way, you and your family can benefit from free guidance during an important and potentially stressful time.

At Aged Care Decisions, we want you to have the support you need without the financial burden, so we offer a completely free, personalised service. Simply complete our easy form or give us a call on 1300 775 870.


What will I receive from an aged care agency?

A quality aged care agency will first ask for details of your unique situation to gain a thorough understanding of your needs. This is a vital part of the process to ensure you or your loved one receives the right type of care and support. Once you share this information, an agency specialist should :

  • provide a list of facilities that meets your unique requirements
  • offer as much information about the aged care journey as you need
  • answer any questions you have about the process
  • organise tours for any aged care facilities that interest you or your elderly relative
  • inform you about any government and Centrelink requirements
  • guide you on the paperwork that needs to be completed
  • explain how the fee structure works.

Aged care agency vs aged care placement service

An aged care placement agency is another term for a placement service. They are one and the same, with the sole aim of helping elderly Australians navigate their aged care journey with ease. Using an aged care agency or placement service can help get your loved one a placement or home care package sooner.

Contact us today and we’ll help you find the right aged care option for you. Completing our registration form is easy and will bring you one step closer to benefiting from our free aged care support service.


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