REAL EXPERIENCES
From Families We Have Supported
Thousands of Australian families trust Aged Care Decisions for free, independent support.
See how our expert advice and personalised Options Reports helped them find the right aged care provider.
CELEBRATING 10,000+ TRUSTPILOT REVIEWS MILESTONE
Every review tells a story of a family during an important aged care decision. This video is a moment to say thank you — to the families who have trusted us during an important and often emotional time. As we continue helping families across Australia, we’re proud to be part of a journey that brings clarity, reassurance and care when it matters most.
Read the video transcript
For most families, aged care isn’t something that you plan for.
One phone call can change everything.
Dad’s had a fall, and mum can’t cope on her own.
Suddenly you’re thrown into the most overly complicated aged care system and have to try and navigate your way through in a highly stressful and emotional time.
Well, that’s what we’re here for, to help provide guidance and support and be with you every step of the way.
I’ve been dealing with Henry Davis the last 8 weeks, and I could not praise Henry enough for his service and efforts towards trying to assist us.
Thank you, Henry, and I hope you, your employees, know what an asset you are to their business.
Kind regards Tracy.
If I have a tough day at work, I go home and I read the reviews. I read the review one, after the other, after the other, and by about the 5th or 6th review, I’m reminded why we started this business in the 1st place, to impact one family at a time.
The experience with Aged Care Decisions was an immediate relief for me.
I clicked into the link and within minutes I was speaking to a lovely lady who helped me to identify respite places for my husband locally whilst I’ll be on holidays.
I have been really stressed over this and just didn’t know where to start.
I will sleep well tonight, for the first time in a long time.
We set about to change the aged care space so that families have the ability to make informed decisions and place their loved one with a provider or in a home that they love, and the sentiment we get from the reviews is that we’ve achieved that goal.
Helping Families Understand Their Aged Care Options
Families often come to Aged Care Decisions feeling unsure, overwhelmed or simply not knowing where to begin. These Trustpilot reviews share their experiences of receiving clear information, caring support and a personalised list of suitable aged care providers. They show how having someone to listen, explain the options and guide the next steps can make the process feel much easier and less stressful.
Finding the Right Care With Greater Confidence
These Google reviews share the experiences of families who found suitable care with support from Aged Care Decisions. From comparing providers to checking availability and working through the final details, our team was there to make the process feel less overwhelming. For many families, finding the right care brought reassurance, relief and greater peace of mind.
That's our recent selection. See every review on Google.
See more reviews on Google
Read the video transcript
Putting someone into care. You just feel like you’ve let them down.
You feel guilt. Yeah you just…. That’s not the way it should be.
You should be able to be home, together. You’re just robbed.
You’re robbed of a life that you should be able to have together.
When Peter was home in his final days before going to a nursing home,
I found it very difficult to manage his personal hygiene.
That was the most difficult thing for me.
Up until that stage, I had never even had one day of respite.
I just knew that I just couldn’t cope anymore with it at home.
And that was when I rang Aged Care Decisions and thought, yeah, I’ve got to do something about this.
That’s when Aged Care Decisions, sort of came into it and gave me a list of options, three places to choose from for respite care for him.
So, I looked into that. Then I took the full nine weeks of the respite.
After those nine weeks, I realised he couldn’t come home.
It certainly takes a lot of pressure off. Yeah.
I don’t know if it takes the guilt away, but you still feel the sadness.
You know, at nighttime, it’s hard. But, Yeah, but no – knowing that he’s really being cared for will, and he’s been there for a year now, and he’s very comfortable.
What you have to do is you have to try and make the best of a bad thing that’s happening to you.
Just look for the silver linings. You have to. It’s hard to negotiate this whole aged care system, and if you find someone like Aged Care Decisions, you know, that that can help you with your respite care, with your residential care, with home care.
It’s free for a start and it’s fantastic advice that they gave you.
And they don’t let go of you until everything is ok. I just think it’s a fantastic service.
Suzanne's Journey to Finding the Right Aged Care
Suzanne shares the difficult decision to move Peter into care and the guilt, sadness and pressure she experienced. When managing at home became too much, Aged Care Decisions helped her explore suitable options.
“I was listened to, made to feel really calm, and given the information I needed. It’s free, the advice is fantastic, and they don’t let go of you until everything is ok.”
What Families Value About Our Service
Less Stress
Practical support when aged care decisions feel overwhelming.
Less Searching
Suitable provider options based on your needs, location and preferences.
Clearer Decisions
Information that helps you compare providers and understand your next steps.
Personal Support
A real person available to listen, answer questions and help you move forward.
FAQs
Is Aged Care Decisions a free service?
Yes, Aged Care Decisions is a 100% free service for families. We are funded by a network of aged care and home care providers across Australia who pay a standard placement fee when a successful match is made.
Who owns Aged Care Decisions?
Aged Care Decisions is controlled by the private equity group Fortitude Investment Partners, which holds a controlling stake alongside the company’s co-founders and management. Aged Care Decisions is owned and operated by its Australian co-founders, Andrew Henderson (CEO) and Ken Ray (COO). We are a free support service for families and we work alongside the My Aged Care process, helping you move from being approved for care to finding and choosing the right aged care provider, all at no cost to you.
Are Aged Care Decisions legitimate?
Yes. Aged Care Decisions is a legitimate aged care placement and support service that helps Australian families understand and compare suitable aged care options. Our service is free for families, and our team supports people looking for home care providers, respite care or residential aged care providers.
How does Aged Care Decisions help families?
We listen to your needs, explain your options and provide a personalised list of suitable aged care providers. Depending on your situation, our team can help you compare providers, check availability, understand the next steps and guide your through the process.
Do you choose the aged care provider for me?
No. The final decision is always yours. Aged Care Decisions helps you understand and compare suitable options so you can make a more informed decision for your family.
Can I speak to someone before making a decision?
Yes. You can speak with an Aged Care Decisions Placement Specialist who can listen to your situation, answer questions and explain the options available to you.
How do I get started?
You can get started by completing the online form or calling Aged Care Decisions. Our team will then contact you to understand your needs and help you explore suitable aged care options.