Privacy Collection Notice


Aged Care Reviews Pty Ltd ACN 166 080 306, its trading businesses ‘Aged Care Decisions’ and ‘Care Decisions’, its subsidiaries and affiliates in Australia (collectively referred to as “Aged Care Reviews”, “we”, “us” or “our”) has collected your personal information in relation to the request or enquiry you submitted to us through our website, including a request for a customised report of residential aged care providers, home care providers or disability care providers.

We collected your personal information so that we can deal with the request or respond to the enquiry you submitted through our website and to provide you with information, including a customised report of residential aged care providers, home care providers or disability care providers.

We may also call you to follow up on your request or enquiry if you provide us with your phone number. If we cannot collect this personal information, then we will be unable to process your request or enquiry or send you a customised list of residential aged care, home care or disability care providers.

Should you or someone you know request a customised report regarding residential aged care providers during a call with us, we may collect information about your contact details, age or date of birth, Medicare number, demographic, preferences, or opinions, as well as details about products and services we have provided to you in the past. This may take place on that call or subsequent calls.

On the call or subsequent calls, we may also collect sensitive health information, including but not limited to any present or past medical conditions, medication requirements, family history, disabilities, or similar information. We will collect, hold, use or disclose this personal information or sensitive information to provide accurate customised reports and services to you. If you do not provide us with this information, we may not be able to provide our services to you.

Aged Care Reviews will generally collect your personal information directly from you. In certain circumstances, we may be required to collect personal information from third parties, such as family or friends making enquiries on your behalf, depending on the nature of your enquiry.

We may disclose your personal information to:
1. our personnel and any related entities;
2. our residential aged care, home care or disability care provider partners;
3. our third-party service providers including without limitation marketing service providers, IT service providers, contractors and sales consultants and other parties who assist us in providing our products and services to you who may be located overseas; and
4. any other organisation as expressly covered in our Privacy Policy.

Our Privacy Policy sets out the process as to how you can access and seek correction of any of your personal information held by us. Our Privacy Policy also contains information about how you can make a complaint about a breach of the Australian Privacy Principles by Aged Care Reviews has in the handling of your personal information and how we will deal with such complaint.

If you have any questions regarding this Collection Notice, please contact Aged Care Reviews at, or phoning us on 1300 775 870, or writing to us at PO Box 386, Southport BC, QLD 4215.

More detailed information about how Aged Care Reviews handles personal information is set out in our Privacy Policy, available at You can also request a copy from us by emailing, calling, or writing to us at the above address.

Last update: 10/05/2023