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The Support at Home Program has replaced Home Care Packages under the new Aged Care Act from 1 November 2025.

We’re here to help you understand your options and get the support you need. Learn More.

Home Care Update – Support at Home started on Nov 1st. Learn More.

App Training Webinars for Providers

At Aged Care Decisions our primary objective is to make the aged care placement process simpler for both families and for providers. The development of the Aged Care Decisions app is a part of our commitment to this goal.

For those of our providers who would like to better understand how the new app will affect them, we are hosting a number of webinars where our CEO Ken Ray, will walk you through the app and message email notifications so that you can hit the ground running.

To register for one of our half hour webinars, click on the button with the time that suits you best.

If you are unable to make one of the scheduled sessions the webinars will be recorded and available for viewing. To access the recorded webinar session please email mail@agedcaredecisions.com.au.

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Close-up of a professional female home care manager sitting at a tidy desk, smiling while talking on the phone and typing on a laptop. A coffee mug and notebook rest beside her, with warm sunlight streaming through a window, creating a calm and reassuring atmosphere.
AGED CARE NEWS

What Is The 10% Care Management Fee For Support At Home?

Under the Support at Home program, a mandatory 10% care management fee is automatically deducted from your quarterly budget. This fee covers your dedicated Care Partner, who handles essential clinical oversight, staff scheduling and budget tracking on your behalf.

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Older woman packing suitcase to go on holiday after pausing home care
AGED CARE NEWS

Pausing Support at Home Services for Hospital Stays & Holidays

Did you know you can temporarily pause your Support at Home services? Whether you’re heading into hospital, taking a short respite break or going on holiday, you can put services on hold without losing your funding. Here’s what you need to know about cancellation rules, unspent funds and staying in control of your care.

Read More

With the Support at Home Program now starting on 1 Nov 2025 and new out-of-pocket fees coming, now’s the perfect time to sign up with a provider and save on fees until 1 Nov or review your current one to ensure you’re getting the best support. Get your free list of providers and compare now.