REAL EXPERIENCES
From Families We Have Supported
Thousands of Australian families trust Aged Care Decisions for free, independent support.
See how our expert advice and personalised Options Reports helped them find the right aged care provider.
CELEBRATING 10,000+ TRUSTPILOT REVIEWS MILESTONE
Every review tells a story of a family during an important aged care decision. This video is a moment to say thank you — to the families who have trusted us during an important and often emotional time. As we continue helping families across Australia, we’re proud to be part of a journey that brings clarity, reassurance and care when it matters most.
Read the video transcript
When I started looking at aged care, I felt overwhelmed and lost.
Not really knowing where to start. You just don’t know, and you don’t know what you don’t know.
My typical day with Peter would be getting up very early in the morning, changing a wet bed, and that would probably be the second time for the night.
I’d get his breakfast and feed him. Being the main carer for someone meant that I had to have a carer here.
If I needed to go shopping. We had four goes at getting a Home Care Package, I even had a phone call one time where someone just said, well, when your husband can’t get out of a chair, ring me back.
When you need something for someone who has very high needs, like my husband Peter had, you need it pretty much straight away.
You can’t wait another six months. I first found out about Aged Care Decisions online. I’m fairly proactive.
If I want to fix something, I want to find a solution, I look for it.
So, the first time I rang Aged Care Decisions and spoke to someone. I was listened to. I was made to feel really calm, and I was fed up with a lot of information that I needed.
Aged Care Decisions gave me great advice about the Support at Home Package.
Because Peter was on level four, and I was being told by the provider that he
was running out of money.
So Aged Care Decisions said, “Well, you know what you can do?
You can apply for your own home, Support at Home Package. If I could get one, then I could free up some money for his Support at Home.”
When I first found out about Aged Care Decisions,
I tried to tell as many people as I could, and I tell them that it’s free for a start, and its fantastic advice that they give you, and they don’t let go of you until everything is ok.
You need to reach out and get that support.
Yeah, definitely reach out.
Don’t think you can do it on your own because you can’t do it on your own.
Helping Families Understand Their Aged Care Options
Families often come to Aged Care Decisions feeling unsure, overwhelmed or simply not knowing where to begin. These Trustpilot reviews share their experiences of receiving clear information, caring support and a personalised list of suitable aged care providers. They show how having someone to listen, explain the options and guide the next steps can make the process feel much easier and less stressful.
Finding the Right Care With Greater Confidence
These Google reviews share the experiences of families who found suitable care with support from Aged Care Decisions. From comparing providers to checking availability and working through the final details, our team was there to make the process feel less overwhelming. For many families, finding the right care brought reassurance, relief and greater peace of mind.
That's our recent selection. See every review on Google.
See more reviews on Google
Read the video transcript
Putting someone into care. You just feel like you’ve let them down.
You feel guilt. Yeah you just…. That’s not the way it should be.
You should be able to be home, together. You’re just robbed.
You’re robbed of a life that you should be able to have together.
When Peter was home in his final days before going to a nursing home,
I found it very difficult to manage his personal hygiene.
That was the most difficult thing for me.
Up until that stage, I had never even had one day of respite.
I just knew that I just couldn’t cope anymore with it at home.
And that was when I rang Aged Care Decisions and thought, yeah, I’ve got to do something about this.
That’s when Aged Care Decisions, sort of came into it and gave me a list of options, three places to choose from for respite care for him.
So, I looked into that. Then I took the full nine weeks of the respite.
After those nine weeks, I realised he couldn’t come home.
It certainly takes a lot of pressure off. Yeah.
I don’t know if it takes the guilt away, but you still feel the sadness.
You know, at nighttime, it’s hard. But, Yeah, but no – knowing that he’s really being cared for will, and he’s been there for a year now, and he’s very comfortable.
What you have to do is you have to try and make the best of a bad thing that’s happening to you.
Just look for the silver linings. You have to. It’s hard to negotiate this whole aged care system, and if you find someone like Aged Care Decisions, you know, that that can help you with your respite care, with your residential care, with home care.
It’s free for a start and it’s fantastic advice that they gave you.
And they don’t let go of you until everything is ok. I just think it’s a fantastic service.
Suzanne's Journey to Finding the Right Aged Care
Suzanne shares the difficult decision to move Peter into care and the guilt, sadness and pressure she experienced. When managing at home became too much, Aged Care Decisions helped her explore suitable options.
“I was listened to, made to feel really calm, and given the information I needed. It’s free, the advice is fantastic, and they don’t let go of you until everything is ok.”
What Families Value About Our Service
Less Stress
Practical support when aged care decisions feel overwhelming.
Less Searching
Suitable provider options based on your needs, location and preferences.
Clearer Decisions
Information that helps you compare providers and understand your next steps.
Personal Support
A real person available to listen, answer questions and help you move forward.
FAQs
Is Aged Care Decisions a free service?
Yes, Aged Care Decisions is a 100% free service for families. We are funded by a network of aged care and home care providers across Australia who pay a standard placement fee when a successful match is made.
Who owns Aged Care Decisions?
Aged Care Decisions is controlled by the private equity group Fortitude Investment Partners, which holds a controlling stake alongside the company’s co-founders and management. Aged Care Decisions is owned and operated by its Australian co-founders, Andrew Henderson (CEO) and Ken Ray (COO). We are a free support service for families and we work alongside the My Aged Care process, helping you move from being approved for care to finding and choosing the right aged care provider, all at no cost to you.
Are Aged Care Decisions legitimate?
Yes. Aged Care Decisions is a legitimate aged care placement and support service that helps Australian families understand and compare suitable aged care options. Our service is free for families, and our team supports people looking for home care providers, respite care or residential aged care providers.
How does Aged Care Decisions help families?
We listen to your needs, explain your options and provide a personalised list of suitable aged care providers. Depending on your situation, our team can help you compare providers, check availability, understand the next steps and guide your through the process.
Do you choose the aged care provider for me?
No. The final decision is always yours. Aged Care Decisions helps you understand and compare suitable options so you can make a more informed decision for your family.
Can I speak to someone before making a decision?
Yes. You can speak with an Aged Care Decisions Placement Specialist who can listen to your situation, answer questions and explain the options available to you.
How do I get started?
You can get started by completing the online form or calling Aged Care Decisions. Our team will then contact you to understand your needs and help you explore suitable aged care options.