Our Experts
Our expert team brings together extensive experience and specialist knowledge across aged care, home care, aged care finance, service delivery and family support.
Our experts combine industry experience with practical insight to help Australians better understand their care options, navigate complex decisions and access reliable information when it matters most.
Andrew Henderson
CEO & Co-Founder
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Kenneth Ray
COO & Co-Founder
Co-founder and COO of Aged Care Decisions, guiding the strategy behind Australia’s largest aged care placement service.
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Stephanie Burdett
Content Writer
The writer behind the articles, guides and resources at Aged Care Decisions — making complex information clear and genuinely useful.
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Rachel Lane
Contributing Author · Aged Care Gurus Principal
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Read their articles

Support at Home Classification 7 Explained
Receiving Support at Home Classification 7 means you qualify for intensive, coordinated care at home. This level is designed for people needing help with most daily activities, complex health conditions, and regular nursing support, while still avoiding a move into residential aged care.

Support at Home Classification 5 Explained
Support at Home Classification 5 is for people who need intensive daily support but not 24/7 care. It suits those managing multiple chronic conditions, requiring frequent personal care, health monitoring, clinical nursing, and allied health to stay safely at home.

Support at Home Classification 3 Explained
Support at Home Classification 3 provides moderate, regular assistance so you can keep living independently at home. It’s ideal if you are mostly safe alone but now need help several times a week with personal care, housework, transport and medication routines.

Demystifying Support at Home Fees and Out-Of-Pocket Costs
Confused by the new aged care fee structures? This practical guide explains how Support at Home fees work, what out-of-pocket costs you can expect, and what questions to ask providers so you can maximise your government funding.

From Home to Care: How to Support a Loved One Moving into Residential Aged Care
Moving a partner or parent into care is emotionally challenging. Navigate this transition with confidence using our guide to trauma-informed support, preparation checklists, and building partnerships with care staff.

Navigating Aged Care Choices with Confidence
Discussing aged care can be one of hardest things families face. If you’re struggling to make a plan right now, you’re not alone. This is one of the most emotionally demanding journeys families go through, and it’s completely normal to feel overwhelmed.

5 Questions to Ask Your Provider About Your Care Plan
Choosing a Support at Home provider is easier when you know what to ask. These five practical questions help you understand costs, services and reviews, so your care plan truly works for you.

Your Support at Home Care Plan Explained
Understand how Support at Home care plans keep you safe, flexible and in control, who helps create them, and the key questions to ask before agreeing to services with confidence.

When a Parent Refuses Help: How to Introduce Support at Home
When a parent resists help, the issue is rarely services themselves. Learn how to introduce Support at Home gently, protect independence, and start practical support without triggering fear or resistance.