Our Experts
Our expert team brings together extensive experience and specialist knowledge across aged care, home care, aged care finance, service delivery and family support.
Our experts combine industry experience with practical insight to help Australians better understand their care options, navigate complex decisions and access reliable information when it matters most.
Andrew Henderson
CEO & Co-Founder
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Kenneth Ray
COO & Co-Founder
Co-founder and COO of Aged Care Decisions, guiding the strategy behind Australia’s largest aged care placement service.
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Stephanie Burdett
Content Writer
The writer behind the articles, guides and resources at Aged Care Decisions — making complex information clear and genuinely useful.
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Rachel Lane
Contributing Author · Aged Care Gurus Principal
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Read their articles
Can Grandfathered Support at Home Participants Access New Services?
If you’re a grandfathered Support at Home participant, the “No Worse Off” principle protects your contribution rates. But being protected from higher fees doesn’t mean you’re locked out of new services, funding pathways, and better ways to stretch your budget.
Stuck On The Waitlist? How The Support at Home ‘Priority System’ Actually Works
Approved for Support at Home but no start date in sight? You’re not alone. The new Priority System has changed how funding is released, now your priority category determines how long you’ll wait
You’ve Been Allocated Support at Home Funding But Why Is It Only 60%?
Just received your Support at Home funding letter showing only 60% of your budget? Your money is not lost. This guide explains what interim funding means, when the remaining 40% arrives and the critical 56-day deadline you cannot afford to miss.
Support Plan Reviews: When to Request One, Why It Matters and What Actually Happens
If your circumstances have changed and your home care is no longer fit for purpose. It might be time to ask for a Support Plan Review. It can update your services, unlock new funding pathways or trigger a Classification upgrade.
Support At Home Supplements Explained
Support at Home supplements provide essential top-up funding for specific, higher-cost health needs like oxygen therapy, enteral feeding and service-related mental health conditions. Understanding these supplements ensures your budget accurately reflects your care requirements without depleting your core funding.
5 Smart Ways to Stretch Your Support at Home Budget
Worried your Support at Home funding won’t go far enough? By making a few strategic adjustments to your care plan and comparing provider pricing, you can stretch your funding and unlock extra hours of support.
Support at Home Classification 7 Explained
Receiving Support at Home Classification 7 means you qualify for intensive, coordinated care at home. This level is designed for people needing help with most daily activities, complex health conditions, and regular nursing support, while still avoiding a move into residential aged care.
Support at Home Classification 5 Explained
Support at Home Classification 5 is for people who need intensive daily support but not 24/7 care. It suits those managing multiple chronic conditions, requiring frequent personal care, health monitoring, clinical nursing, and allied health to stay safely at home.
Support at Home Classification 3 Explained
Support at Home Classification 3 provides moderate, regular assistance so you can keep living independently at home. It’s ideal if you are mostly safe alone but now need help several times a week with personal care, housework, transport and medication routines.