Our Experts
Our expert team brings together extensive experience and specialist knowledge across aged care, home care, aged care finance, service delivery and family support.
Our experts combine industry experience with practical insight to help Australians better understand their care options, navigate complex decisions and access reliable information when it matters most.
Andrew Henderson
CEO & Co-Founder
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Kenneth Ray
COO & Co-Founder
Co-founder and COO of Aged Care Decisions, guiding the strategy behind Australia’s largest aged care placement service.
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Stephanie Burdett
Content Writer
The writer behind the articles, guides and resources at Aged Care Decisions — making complex information clear and genuinely useful.
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Rachel Lane
Contributing Author · Aged Care Gurus Principal
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Read their articles
Dementia Care & Support at Home: Care Options That Make It Possible
Caring for someone with dementia doesn’t always mean residential care. With the right mix of in-home support, many Australians can safely remain at home longer. Learn how the Support at Home program, tailored services and practical strategies help families manage dementia while maintaining independence and quality of life.
What the “No Worse Off” Principle Means for Support at Home
Wondering what the “No Worse Off” principle really means? In simple terms, it’s a promise that if you’re already on a Home Care Package, the move to Support at Home won’t leave you paying more or getting less care. We break down who’s covered, what protections apply and how these changes will affect your day-to-day in-home care.
More Time for Care: What the New 2026 Staffing Rules Mean
Want to know more about Aged Care Home staffing levels? From April 2026, the government is rolling out new rules in this area. There will be clearer checks in place to show that homes are delivering the hands-on care they’re funded for, giving families real peace of mind.
Complete Support at Home Service List (Inclusions & Exclusions)
The new Support at Home service list groups care into Clinical, Independence, and Everyday Living categories, each with different government subsidies. Understanding how these fit together, and what you’ll pay, is key to planning your care.
Support at Home Wait Times: How Long Will You Wait?
Waiting for Support at Home funding? Your wait time depends on your specific priority category, not just when you applied. This guide breaks down the three stages of waiting, explains current estimated timelines and outlines exactly what to do if your care needs increase while you are in the queue.
Support at Home Price List: Latest Updates
Since launching on 1 November 2025, the Support at Home program has left many families wondering what they’ll actually pay for care. Outdated Home Care Package information online only adds to the confusion. If you’re trying to work out what’s reasonable or how to plan your budget, read on
How to Choose a Support at Home Provider
Choosing a Support at Home service can be daunting. With so many providers, price points and promises to sort through, it is hard to know who to trust with your care. This step-by-step guide explains the process so you can decide on a care provider with confidece
How To Change Support at Home Providers In 7 Easy Steps
If your current care arrangements aren’t working for you, you can change your support at home provider. This guide explains when to switch, how to switch and what to expect. The process is simpler than most people think, and you won’t lose your funding or face gaps in care.
Support at Home for full pensioners: What actually changes?
Full pensioners on Home Care Packages are protected under Support at Home. Learn what that means for you, your contributions and new benefits available.