Our Experts
Our expert team brings together extensive experience and specialist knowledge across aged care, home care, aged care finance, service delivery and family support.
Our experts combine industry experience with practical insight to help Australians better understand their care options, navigate complex decisions and access reliable information when it matters most.
Andrew Henderson
CEO & Co-Founder
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Kenneth Ray
COO & Co-Founder
Co-founder and COO of Aged Care Decisions, guiding the strategy behind Australia’s largest aged care placement service.
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Stephanie Burdett
Content Writer
The writer behind the articles, guides and resources at Aged Care Decisions — making complex information clear and genuinely useful.
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Rachel Lane
Contributing Author · Aged Care Gurus Principal
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Read their articles

Moving from a Transitioned HCP Level to a Higher Support at Home Classification
If your care needs increase on a Transitioned Home Care Package level, you can request a Support Plan Review through My Aged Care at any time without losing your No Worse Off status.

Managing Home Support When Your Partner Moves Into Aged Care
Moving into an aged care home doesn’t impact your partner’s Support at Home funding, as care is assessed individually. Centrelink will classify you as an “illness separated couple”, entitling both to the higher single Age Pension rate while keeping the family home protected.

How Personal Care Contributions Will Work from October 2026
From 1 October 2026, the Australian Government will fully fund personal care services under Support at Home. Showering, dressing and continence care will move from the independence category to clinical care.

Navigating Aged Care Without a Computer: A Checklist for ‘Offline’ Seniors
You do not need a computer, a MyGov account, or a printer to access government-funded aged care in Australia. Every step, from registering with My Aged Care to choosing a home care provider, can be completed by phone, by post, or face-to-face at a Centrelink service centre.

Managing Your Support at Home Services While You Are Away
Did you know you can temporarily pause your Support at Home services? Whether you’re heading into hospital, taking a short respite break or going on holiday, you can put services on hold without losing your funding. Here’s what you need to know about cancellation rules, unspent funds and staying in control of your care.

The Sandwich Generation: Caring For Ageing Parents and Raising Kids
Juggling dependent kids, work and an ageing parent can be challenging. But there is help out there. Did you now you can access government-funded home care services through the Support at Home program to help you better support your parents?

Receiving Complex Clinical Care While Remaining at Home
More complex health needs don’t automatically mean a move into residential care. In many cases, the right clinical support at home can make all the difference. Find out what nursing and allied health services are available under Support at Home and how to find a provider equipped to deliver them.

Beating Isolation: Using Support At Home For Social Connections
Under the Support at Home program, funding isn’t just for clinical care. It actively combats isolation by funding companionship and social outings under the Independence service category, keeping older Australians connected to their communities with lower personal co-contributions.

Understanding the Care Management Charge Under Support at Home
Under the Support at Home program, a mandatory 10% care management fee is automatically deducted from your quarterly budget. This fee covers your dedicated Care Partner, who handles essential clinical oversight, staff scheduling and budget tracking on your behalf.