Our Experts
Our expert team brings together extensive experience and specialist knowledge across aged care, home care, aged care finance, service delivery and family support.
Our experts combine industry experience with practical insight to help Australians better understand their care options, navigate complex decisions and access reliable information when it matters most.
Andrew Henderson
CEO & Co-Founder
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Kenneth Ray
COO & Co-Founder
Co-founder and COO of Aged Care Decisions, guiding the strategy behind Australia’s largest aged care placement service.
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Stephanie Burdett
Content Writer
The writer behind the articles, guides and resources at Aged Care Decisions — making complex information clear and genuinely useful.
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Rachel Lane
Contributing Author · Aged Care Gurus Principal
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Read their articles

Navigating Aged Care Without a Computer: A Checklist for ‘Offline’ Seniors
You do not need a computer, a MyGov account, or a printer to access government-funded aged care in Australia. Every step, from registering with My Aged Care to choosing a home care provider, can be completed by phone, by post, or face-to-face at a Centrelink service centre.

Pausing Support at Home Services for Hospital Stays & Holidays
Did you know you can temporarily pause your Support at Home services? Whether you’re heading into hospital, taking a short respite break or going on holiday, you can put services on hold without losing your funding. Here’s what you need to know about cancellation rules, unspent funds and staying in control of your care.

The Sandwich Generation: Caring For Ageing Parents and Raising Kids
Juggling dependent kids, work and an ageing parent can be challenging. But there is help out there. Did you now you can access government-funded home care services through the Support at Home program to help you better support your parents?

Why Complex Care Needs Do Not Always Mean Residential Aged Care
More complex health needs don’t automatically mean a move into residential care. In many cases, the right clinical support at home can make all the difference. Find out what nursing and allied health services are available under Support at Home and how to find a provider equipped to deliver them.

Beating Isolation: Using Support At Home For Social Connections
Under the Support at Home program, funding isn’t just for clinical care. It actively combats isolation by funding companionship and social outings under the Independence service category, keeping older Australians connected to their communities with lower personal co-contributions.

What Is The 10% Care Management Fee For Support At Home?
Under the Support at Home program, a mandatory 10% care management fee is automatically deducted from your quarterly budget. This fee covers your dedicated Care Partner, who handles essential clinical oversight, staff scheduling and budget tracking on your behalf.

What is an Aged Care Registered Supporter? And How to Apply
A Registered Supporter is someone chosen to help an older person make and communicate aged care decisions. This article explains who can be one, how to apply through My Aged Care, consent rules and what happens if the person cannot consent.

Support at Home: Meal Prep Vs. Meal Delivery
Are you trying to stretch your Support at Home funding further? Discover the real differences in cost and benefits between in-home meal preparation and meal delivery, and learn how to balance both options to maximise your Everyday Living budget.

Government To Fully Fund Showering, Dressing and Continence Care at Home
Older Australians will no longer have to pay co-payments for showering, dressing and continence care under Support at Home once the new rules begin in October 2026. This change will make essential personal care at home more affordable and free up more funding for other supports.