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The Support at Home Program has replaced Home Care Packages under the new Aged Care Act from 1 November 2025.
We’re here to help you understand your options and get the support you need. Learn More.
Home Care Update – Support at Home started on Nov 1st. Learn More.
LATEST NEWS
Find the latest aged care information by browsing through our selection of important aged care information news and updates. Can’t find what you need?
Check out our Frequently Asked Questions or Contact Us to speak with our specialist team.
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You do not need a computer, a MyGov account, or a printer to access government-funded aged care in Australia. Every step, from registering with My Aged Care to choosing a home care provider, can be completed by phone, by post, or face-to-face at a Centrelink service centre.
Did you know you can temporarily pause your Support at Home services? Whether you’re heading into hospital, taking a short respite break or going on holiday, you can put services on hold without losing your funding. Here’s what you need to know about cancellation rules, unspent funds and staying in control of your care.
Juggling dependent kids, work and an ageing parent can be challenging. But there is help out there. Did you now you can access government-funded home care services through the Support at Home program to help you better support your parents?
More complex health needs don’t automatically mean a move into residential care. In many cases, the right clinical support at home can make all the difference. Find out what nursing and allied health services are available under Support at Home and how to find a provider equipped to deliver them.
Under the Support at Home program, funding isn’t just for clinical care. It actively combats isolation by funding companionship and social outings under the Independence service category, keeping older Australians connected to their communities with lower personal co-contributions.
Under the Support at Home program, a mandatory 10% care management fee is automatically deducted from your quarterly budget. This fee covers your dedicated Care Partner, who handles essential clinical oversight, staff scheduling and budget tracking on your behalf.
A Registered Supporter is someone chosen to help an older person make and communicate aged care decisions. This article explains who can be one, how to apply through My Aged Care, consent rules and what happens if the person cannot consent.
Are you trying to stretch your Support at Home funding further? Discover the real differences in cost and benefits between in-home meal preparation and meal delivery, and learn how to balance both options to maximise your Everyday Living budget.
Older Australians will no longer have to pay co-payments for showering, dressing and continence care under Support at Home once the new rules begin in October 2026. This change will make essential personal care at home more affordable and free up more funding for other supports.
Did you know your Support at Home quarterly budget is flexible? Find out how to adjust your service mix for winter, including seasonal home maintenance, indoor support, and meal delivery.
The Assistive Technology and Home Modifications (AT-HM) scheme provides upfront, separate funding under the Support at Home program. Discover who is eligible, what equipment is covered and how to apply for Aged Care home modifications.
Moving into a granny flat with family is a major financial shift that can significantly impact your Age Pension and aged care fees. Learn how Centrelink assesses granny flat interests, how it affects your aged care eligibility, and why formal agreements protect everyone
When an older person is discharged from hospital, the hospital team must ensure a safe discharge plan is in place. Most aged care services require an assessment under the Single Assessment System via My Aged Care. Requesting this assessment while still in hospital reduces delays and helps families access appropriate short or long term care.
When both partners need home care, it can be hard to know how Support at Home works for couples. Each person is assessed separately and receives their own budget, even if you live together. Knowing how assessments, fees and shared services work can help couples plan care more smoothly and get better value at home.
Choosing between self-managed and fully managed Support at Home care means balancing control, cost and responsibility. This guide explains what care management includes and helps families decide which aged care option best fits their needs.
Did you know you can access Support at Home funding if you live in a retirement village? Many retirement villages provide these services or in some cases, you may use an external provider.
The Australian Government has just announced a welcome increase to the Age Pension but what does that mean for your Aged Care Fees? Find out what’s changing, why and what (if anything) you need to do.
If you’re a grandfathered Support at Home participant, the “No Worse Off” principle protects your contribution rates. But being protected from higher fees doesn’t mean you’re locked out of new services, funding pathways, and better ways to stretch your budget.
Approved for Support at Home but no start date in sight? You’re not alone. The new Priority System has changed how funding is released, now your priority category determines how long you’ll wait
Just received your Support at Home funding letter showing only 60% of your budget? Your money is not lost. This guide explains what interim funding means, when the remaining 40% arrives and the critical 56-day deadline you cannot afford to miss.
If your circumstances have changed and your home care is no longer fit for purpose. It might be time to ask for a Support Plan Review. It can update your services, unlock new funding pathways or trigger a Classification upgrade.
Support at Home supplements provide essential top-up funding for specific, higher-cost health needs like oxygen therapy, enteral feeding and service-related mental health conditions. Understanding these supplements ensures your budget accurately reflects your care requirements without depleting your core funding.
Worried your Support at Home funding won’t go far enough? By making a few strategic adjustments to your care plan and comparing provider pricing, you can stretch your funding and unlock extra hours of support.
Receiving Support at Home Classification 7 means you qualify for intensive, coordinated care at home. This level is designed for people needing help with most daily activities, complex health conditions, and regular nursing support, while still avoiding a move into residential aged care.
Support at Home Classification 5 is for people who need intensive daily support but not 24/7 care. It suits those managing multiple chronic conditions, requiring frequent personal care, health monitoring, clinical nursing, and allied health to stay safely at home.
Support at Home Classification 3 provides moderate, regular assistance so you can keep living independently at home. It’s ideal if you are mostly safe alone but now need help several times a week with personal care, housework, transport and medication routines.
Confused by the new aged care fee structures? This practical guide explains how Support at Home fees work, what out-of-pocket costs you can expect, and what questions to ask providers so you can maximise your government funding.
Discussing aged care can be one of hardest things families face. If you’re struggling to make a plan right now, you’re not alone. This is one of the most emotionally demanding journeys families go through, and it’s completely normal to feel overwhelmed.
Choosing a Support at Home provider is easier when you know what to ask. These five practical questions help you understand costs, services and reviews, so your care plan truly works for you.
Understand how Support at Home care plans keep you safe, flexible and in control, who helps create them, and the key questions to ask before agreeing to services with confidence.
When a parent resists help, the issue is rarely services themselves. Learn how to introduce Support at Home gently, protect independence, and start practical support without triggering fear or resistance.
Noticing small changes in a parent’s mobility can be worrying. This article explains how the Australian Government’s Support at Home program funds therapies, equipment and home modifications to improve safety, confidence and independence, helping older Australians stay mobile and at home for longer.
Noticing small changes in a parent’s mobility can be worrying. This article explains how the Australian Government’s Support at Home program funds therapies, equipment and home modifications to improve safety, confidence and independence, helping older Australians stay mobile and at home for longer.
Caring for someone with dementia doesn’t always mean residential care. With the right mix of in-home support, many Australians can safely remain at home longer. Learn how the Support at Home program, tailored services and practical strategies help families manage dementia while maintaining independence and quality of life.
Wondering what the “No Worse Off” principle really means? In simple terms, it’s a promise that if you’re already on a Home Care Package, the move to Support at Home won’t leave you paying more or getting less care. We break down who’s covered, what protections apply and how these changes will affect your day-to-day in-home care.
The new Support at Home service list groups care into Clinical, Independence, and Everyday Living categories, each with different government subsidies. Understanding how these fit together, and what you’ll pay, is key to planning your care.
Waiting for Support at Home funding? Your wait time depends on your specific priority category, not just when you applied. This guide breaks down the three stages of waiting, explains current estimated timelines and outlines exactly what to do if your care needs increase while you are in the queue.
Since launching on 1 November 2025, the Support at Home program has left many families wondering what they’ll actually pay for care. Outdated Home Care Package information online only adds to the confusion. If you’re trying to work out what’s reasonable or how to plan your budget, read on
Choosing a Support at Home service can be daunting. With so many providers, price points and promises to sort through, it is hard to know who to trust with your care. This step-by-step guide explains the process so you can decide on a care provider with confidece
If your current care arrangements aren’t working for you, you can change your support at home provider. This guide explains when to switch, how to switch and what to expect. The process is simpler than most people think, and you won’t lose your funding or face gaps in care.
Full pensioners on Home Care Packages are protected under Support at Home. Learn what that means for you, your contributions and new benefits available.
Home for Christmas and noticing changes in Mum or Dad? Learn what to look for when you visit, and how the new Support at Home program can help your parents stay independent, safe and comfortable in their own home for longer.
Get clear next steps after your Support at Home funding is assigned. Learn what “assigned” means, why you must choose a provider within 56 days, how quarterly budgets and contributions work, and how Aged Care Decisions’ free service helps you connect with the right provider.
Support at Home is designed to help older Australians stay in their own homes for as long as possible with the right level of support. Understanding your eligibility is the first step toward accessing care that fits your needs.
In this article, you’ll learn the key steps to apply for a Support at Home package. How to register with My Aged Care, what happens at your assessment, how income and assets testing works, and what to expect with wait times.
Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
If you or a loved one has been approved for Support at Home Classification 6, you may be wondering what this actually means in practical terms. What type of help does this level cover? How much support can you expect each week? And what should you do next?
Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Between understanding different types of aged care, making choices about facilities, and dealing with costs, families are often faced with layers of financial paperwork and unfamiliar terminology.
Support at Home Classification 2 is the next step-up in community-based aged care services, aimed at individuals with low-to-moderate care needs. While Classification 1 might involve occasional visits or light assistance, Classification 2 introduces more structured and consistent care.
Support at Home Classification 1 refers to a basic or introductory level of home care assistance. It is intended for people with low-level needs, meaning they do not require intensive medical care or around-the-clock supervision, but may struggle with certain day-to-day tasks.
Whether you are just starting out with in-home support or have been receiving care for years, knowing your place within Support at Home helps you make informed choices and ensures that your needs are met.
Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
Support at Home will help more Australian seniors live at home for longer, rather than enter residential aged care. In this article we outline exactly what home care services you can spend your Support at Home package on.
This new model introduces a more flexible and personalised approach to in-home aged care, with a clear, structured framework of eight care classifications. These classifications ensure older Australians receive the precise level of care needed to remain safe, independent, and well supported at home.
Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
Learn how the Support at Home program can improve your in-home care experience! This government-funded program helps you live independently longer by offering various services like nursing care and everyday assistance.
How to easily find and compare aged care near me in Melbourne, Sydney, Brisbane, Perth Australia
With the Support at Home Program now starting on 1 Nov 2025 and new out-of-pocket fees coming, now’s the perfect time to sign up with a provider and save on fees until 1 Nov or review your current one to ensure you’re getting the best support. Get your free list of providers and compare now.
